DESTINY HOSKINS
PHENIX CITY
Summary
Customer Service Representative with 4 years of experience in conflict resolution and customer retention. Demonstrates strong skills in data analysis, compliance knowledge, and team collaboration, consistently enhancing customer satisfaction and service quality. Committed to leveraging sales strategy and documentation skills to drive success in dynamic environments.
Overview
8
8
years of professional experience
Work History
Wireless Sales Associate Hybrid
2020 Companies
01.2024 - 08.2024
- Implement creative sales strategies to match customers with optimal wireless plans, consistently surpassing customer satisfaction benchmarks
- Analyze customer needs and usage patterns to recommend personalized wireless solutions, building strong client relationships
- Partner with team members to enhance sales techniques and product knowledge, contributing to department-wide success metrics
- Execute precise wireless service activations while maintaining detailed documentation and following compliance protocols
Administrative Assistant
ADT Solar LLC
01.2022 - 01.2023
- Streamlined administrative workflows and managed complex schedules while providing exceptional support to executive team members
- Coordinated office operations, maintained accurate records, and processed sensitive documents with strict attention to confidentiality
- Facilitated cross-departmental communication and managed multiple calendars while ensuring smooth office operations
Customer Experienced Rep
Teleperformance USA
01.2020 - 01.2023
- Resolved complex customer inquiries and maintained high satisfaction rates while managing multiple communication channels for diverse client base
- Delivered personalised solutions through active listening and empathy, building strong client relationships and reducing escalation rates
- Analysed customer feedback patterns to implement process improvements, enhancing first-contact resolution and service quality
Assistant Manager
KMART
03.2016 - 04.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
HEALTHCARE SCIENCE -
Miller Motte
12.2024
DIPLOMA -
Central High school
12.2019
Skills
- Conflict Resolution
- Customer Retention
- Compliance Knowledge
- Data Analysis
- Team Collaboration
- Documentation Skills
- Sales Strategy
- Teamwork and collaboration
Timeline
Wireless Sales Associate Hybrid
2020 Companies
01.2024 - 08.2024
Administrative Assistant
ADT Solar LLC
01.2022 - 01.2023
Customer Experienced Rep
Teleperformance USA
01.2020 - 01.2023
Assistant Manager
KMART
03.2016 - 04.2017
HEALTHCARE SCIENCE -
Miller Motte
DIPLOMA -
Central High school
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