Destiny Hoskins
Clinical administrative coordinator
Seagoville,TX
Summary
Clinical Administrative Coordinator A self-motivated, achievement-driven professional with robust experience acquired over five years in delivering optimal results in high-growth environments. Experience as a Clinical Administrative Coordinator supporting business operations regarding managing intake and notification of authorization cases. Exceptional customer service and time management skills with the proven ability to support business processes to accelerate revenue growth; applies problem-solving aptitude to develop new approaches to accomplish a goal.
Overview
7
7
years of professional experience
Work History
Clinical Administrative Coordinator
United Healthcare
08.2021 - Current
- Remote
- Manage notification of incoming and outgoing authorizations
- Answer inquiries from providers regarding status of authorizations
- Assist with various states LOB depending on business needs
- Collaborate with clinical team to triage cases to appropriate queue for clinicals review
- Perform insurance verification with various provide to ensure accuracy with system
- Use various resources to ensure accuracy when processing cases
- Cross trained on DSNP cases.
Virtual Patient Advocate
Accredo
11.2020 - 07.2021
- Established a reputation for approaching issues creatively and always acting with urgency and professionalism
- Responsible for handling inbound call customer service inquiries from patients, providers, and internal and external clients related to pharmacy benefits; submit tasks related to patient inquiry to resolve issues
- Strive to deliver an exceptional and consistent customer experience that differentiates the brand in the marketplace
- Leverage attention to detail to accurately document issues and resolutions in various databases
- Support operational efficiency by verifying customer/order information, checking it against previously obtained data
- Demonstrate proficiency in supporting communication efforts and serving as an overall catalyst for positive change.
Virtual Customer Success Agent
VETERANS ADVANTAGE
02.2020 - 11.2020
- Consistently demonstrated the ability to handle operational and strategic levels of multiple responsibilities in crisis and pressure while operating under rigorous deadlines
- Utilized stellar communication skills to confer with customers over telephone or in-person to provide accurate information about products or services, take or enter orders, cancel accounts, or obtain complaint details
- Prioritized the customer by ensuring appropriate changes were made to resolve their issues on time
- Determined charges for services requested, collect deposits or payments, or arrange for billing
- Maintained records of customer interactions/transactions, recording details of inquiries, complaints, or comments
- Served as a results-oriented professional with the talent to envision, create, and implement successful outcomes in complex or challenging situations.
Customer Service Representative
AMAZON
04.2019 - 06.2019
- Supported customer support processes by responding to queries over the phone, chat, or email – received inbound calls from customers regarding the status of existing orders
- Processed refunds and credits to customers' accounts; resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Demonstrated proven judgment in prioritizing duties and minimizing or diffusing stressful situations through effective conflict resolution techniques.
General Clerk 1
CENTRAL RESEARCH
08.2016 - 08.2018
- Responsible for general office duties, including typing, operating office machines, and sorting mail
- Incorporated new material to file records or created new records as necessary
- Sorted data per guidelines such as content, purpose, user criteria, or chronological, alphabetical, numerical order
- Assigned and recorded or stamped identification numbers/codes to index materials for filing
- Worked seamlessly with others to complete a task or achieve a common objective and demonstrated the ability to cooperate in interpersonal and team relationships to maintain mutual trust, honesty, and respect for others.
Education
Bachelor Of Science - Healthcare Management
Texas Tech University-Health Sciences Center
Associate Of Science - undefined
Eastfield College
High School Diploma - undefined
North Mesquite High School
Skills
- Microsoft Office (Word, PowerPoint, Excel)
- Records Review
- Case Management
- Policy Implementation
- Administrative Management
- Medical Terminology
- Managing Patient Cases
- HIPAA Compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Clinical Administrative Coordinator
United Healthcare
08.2021 - Current
Virtual Patient Advocate
Accredo
11.2020 - 07.2021
Virtual Customer Success Agent
VETERANS ADVANTAGE
02.2020 - 11.2020
Customer Service Representative
AMAZON
04.2019 - 06.2019
General Clerk 1
CENTRAL RESEARCH
08.2016 - 08.2018
Bachelor Of Science - Healthcare Management
Texas Tech University-Health Sciences Center
Associate Of Science - undefined
Eastfield College
High School Diploma - undefined
North Mesquite High School
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