Destiny Humbert
Duluth,GA
Summary
I started as a productive member of a team with a drive to learn and develop in a company. I worked my way into management positions and continued to work harder every day to accomplish normal every day tasks as well as going above to complete extra tasks. I am not only familiar with kitchen and retail management but with customer service and accounting procedures. I am also skilled in the world of warehouse management, bill keeping, social media, service management, and technical support. I am skilled with organization, planning, and quickly executing tasks.
Overview
7
7
years of professional experience
Work History
Office Representative
Kitchen Fronts of Georgia
Chamblee, GA
2022.08 - Current
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Gained strong leadership skills by managing projects from start to finish.
- Learned and adapted quickly to new technology and software applications. Examples include CNC routing, Enroute, KCD, Door Masters Plus.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Identified issues, analyzed information and provided solutions to problems.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Maintained and updated office records, both digital and physical.
- Generated leads through cold-calling, networking and other outreach methods.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Completed clerical tasks such as filing, copying, and distributing mail.
Service Manager
Kitchen Fronts of Georgia
Chamblee, GA
08.2022 - Current
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Interacted with customers by phone, email, or in-person to provide information.
- Collaborated with various departments to complete assigned tasks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed written plans and obtained customer consent to proceed.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Resolved customer complaints in professional and timely manner.
- Maintained records of service transactions and customer feedback for future reference.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed and maintained positive relationships with customers to build rapport and trust.
Warehouse Team Lead
Kitchen Fronts of Georgia
Chamblee, GA
08.2022 - Current
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored performance and safety practices of [Number]-person warehouse staff.
- Created and enforced detailed organization processes to increase quality and service standards.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw daily operations and shipping and handling processes.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Operated machinery used to cut materials using CNC routing.
- Used cabinetry software to develop proper door styles utilizing the routing tools on the CNC machining as well as used Enroute software to assist with proper communication of job files.
- Worked along side warehouse workers using sanding and painting equipment.
Social Media Manager
Kitchen Fronts of Georgia
Chamblee, GA
08.2022 - Current
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Increased customer engagement through social media.
- Designed and implemented social media strategies to align with business goals.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Created and implemented impactful strategies to increase company brand awareness and engagement.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Designed original content using basic drawer software.
Team Associate
Walmart
Alpharetta, GA
10.2021 - Current
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
Team Lead
Walmart
Alpharetta, GA
08.2019 - 10.2021
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Completed monetary/accounting procedures daily.
- Handled hiring and interviewing processes.
- Helped manage over other areas of the store in absence of other management.
Customer Service Representative
Walmart
Alpharetta, GA
08.2018 - 08.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Serviced customers with any needs including questions, money services, and returns.
- Performed other duties as instructed by management if needed.
Shift Lead
McDonald's
Brownsville, PA
01.2018 - 08.2018
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Handled monetary/ accounting procedures.
- Certified in ServSafe kitchen safety and management.
- Did scheduling procedures and hiring procedures.
Team Associate
McDonald's
Brownsville, PA
07.2016 - 01.2017
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Handled kitchen procedures.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Frazier High School
Perryopolis, PA06.2018
Skills
- Quality Assurance and Control
- Team Leadership and Coordination
- Positive Reinforcement Methods
- Financial Accounting
- Team Communication and Collaboration
- Effective Working Relationships
- Customer Preferences
- Resource Organization and Allocation
Timeline
Office Representative
Kitchen Fronts of Georgia
2022.08 - Current
Service Manager
Kitchen Fronts of Georgia
08.2022 - Current
Warehouse Team Lead
Kitchen Fronts of Georgia
08.2022 - Current
Social Media Manager
Kitchen Fronts of Georgia
08.2022 - Current
Team Associate
Walmart
10.2021 - Current
Team Lead
Walmart
08.2019 - 10.2021
Customer Service Representative
Walmart
08.2018 - 08.2019
Shift Lead
McDonald's
01.2018 - 08.2018
Team Associate
McDonald's
07.2016 - 01.2017
High School Diploma -
Frazier High School
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