Hi, I’m
DESTINY HUMPHRIES
Patient Access Representative
Fresno,TX
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 90% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
5
years of professional experience
Work History
Next Level Urgent Care
Patient Access Representative
04.2022 - 04.2023
Job overview
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Responded to inquiries by directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Verified patient insurance eligibility and entered patient information into system.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Managed over 100 patients charts/accounts per day
- Facilitated communication between patients and various departments and staff
Kelsey-Seybold Clinic
Healthcare Representative
08.2020 - 04.2022
Job overview
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered phone calls from over 50 patients and answered questions from potential customers.
- Scheduled and confirmed appointments and meetings for senior management team.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Addressed client inquiries and updated database information.
Apple
ITunes Plus Advisor
11.2018 - 06.2019
Job overview
- Resolved service and technical problems for customers by asking clear and specific questions.
- Helped streamline repair processes and update procedures for support action consistency.
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Managed call flow to respond to technical support needs of customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed and maintained courteous and effective working relationships.
World Travel Holdings
Customer Care Representative
04.2018 - 09.2018
Job overview
- Collected, handled and documented payments for travel services and associated feels for over 50 clients
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Organized trips for individual, family and business travelers.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
Education
College of Healthcare ProfessionalsHouston, TX
Some College (No Degree) from Surgical Technology
University Overview
- Dean's List
- Member of Senior Ambassadors
Penn Foster Career SchoolScranton, PA
Associate of Applied Science
01.2015
University Overview
- Dean's List
Skills
- Insurance Billing
- Accounts Payable and Accounts Receivable
- Collection Management
- 50 WPM Typing Speed
- Billing Adjustments and Refunds
- Attention to Detail
- Customer Experience
- Positive Customer Engagement
Timeline
Patient Access Representative
Next Level Urgent Care
04.2022 - 04.2023
Healthcare Representative
Kelsey-Seybold Clinic
08.2020 - 04.2022
ITunes Plus Advisor
Apple
11.2018 - 06.2019
Customer Care Representative
World Travel Holdings
04.2018 - 09.2018
College of Healthcare Professionals
Some College (No Degree) from Surgical Technology
Penn Foster Career School
Associate of Applied Science
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