Destiny Hunt
Belleville,NJ
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Front Desk Associate
SOHO HOUSE NEW YORK
04.2023 - 12.2023
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Handled check-in and check out process for a 44 room Hotel within a private membership club.
- Oversaw the daily influx of members coming into the house.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Boutique Assistant
BERGDORF GOODMAN (J MENDEL)
06.2022 - 02.2023
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Receptionist
THE PEER GROUP FOR PLASTIC SURGERY
12.2021 - 06.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
Front Desk Associate
HILTON NEWARK AIRPORT
02.2021 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Night Auditor
CAPTAIN WHIDBEY
07.2020 - 01.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
Front Desk Associate
EXTENDED STAY AMERICA
08.2019 - 03.2020
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Key Holder
AMERICAN EAGLE STORE
02.2017 - 09.2018
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Education
GED -
SAM HOUSTON HIGH SCHOOL
Arlington, TX01.2018
Skills
- Data Entry
- Administrative Support
- Multi-Line Telephone Skills
- POS Software
- Customer Service
- Hospitality Services
- Multi-Line Phone Systems
- Office Administration
- Credit Card Handling
- Information Protection
- Guest Relations
- Administrative Skills
- Conflict Management
Timeline
Front Desk Associate
SOHO HOUSE NEW YORK
04.2023 - 12.2023
Boutique Assistant
BERGDORF GOODMAN (J MENDEL)
06.2022 - 02.2023
Receptionist
THE PEER GROUP FOR PLASTIC SURGERY
12.2021 - 06.2022
Front Desk Associate
HILTON NEWARK AIRPORT
02.2021 - 08.2021
Night Auditor
CAPTAIN WHIDBEY
07.2020 - 01.2021
Front Desk Associate
EXTENDED STAY AMERICA
08.2019 - 03.2020
Key Holder
AMERICAN EAGLE STORE
02.2017 - 09.2018
GED -
SAM HOUSTON HIGH SCHOOL
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