Destiny Hunt
Raleigh,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Senior Customer Service Representative
Wells Fargo
Raleigh, NC
11.2021 - Current
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Streamlined workflow processes for increased productivity through effective team collaboration and organization.
- Served as liaison between internal departments, facilitating clear communication channels that supported overall operational success.
- Communicated with customers to resolve common title issues.
- Received and processed paperwork for titles and renewals.
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative.
Customer Service Representative 3
Wells Fargo
Raleigh, NC
08.2020 - 11.2021
- Collate source data such as customer names, addresses, phone numbers, credit card information and enter data into various customer service software
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history and interest rates.
- Processed loan payments accurately, contributing to the overall efficiency of operations.
Aviation Operations Specialist
Army National Guard
Morrisville, NC
09.2013 - 09.2019
- Inventoried and accounted for over $2 million dollars in military equipment monthly.
- Assisted in the planning and execution of complex aviation missions.
- Utilized advanced software programs to track flights accurately in real-time, enabling prompt responses to any arising issues or changes in circumstances.
- Supported operations by managing professional communications, tracking data and managing records.
- Compiled data and prepared aviation operations and aviation safety reports.
- Transmitted flight plans and arrival reports to flight and air traffic control centers.
- Maintained flight logs on incoming and outgoing flights and individual flights.
- Maximized efficiency by training new employees on company procedures and best practices.
- Conducted comprehensive risk assessments before each mission, implementing necessary precautions to mitigate potential hazards.
- Maintained accurate flight logs and records, ensuring compliance with regulatory requirements and facilitating seamless audits.
Assistant Manager
Acceptance Now
Fayetteville, NC
12.2016 - 12.2018
- Generated rent to own finance contracts
- Cash handling, opening the cash drawer and making daily deposits to the bank
- Completed over 400+ customer payments via phone or in person.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies..
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Increased sales through effective merchandising strategies and targeted promotions.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Achieved performance goals on consistent basis.
Executive Administrative Assistant
Army National Guard
Kuwait
12.2017 - 09.2018
- Signed and accounted for over $10,000 of command equipment
- Update and maintain the movements of command staff
- Scheduled UC-35 and C-12 flights for the Brigade staff and personnel
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
Education
Bachelor Of Computer Science - Computer And Information Systems Security
Fayetteville State University
Fayetteville, NCSkills
- Customer Support
- Complaint resolution
- Quality Assurance
- Payment Processing
- Call center experience
- Customer Service
- Computer Skills
- Inbound Call Management
- Call Metrics
Accomplishments
- Received 2 Army Commendation Metals
- Maintained 100% quality over a year
Timeline
Senior Customer Service Representative
Wells Fargo
11.2021 - Current
Customer Service Representative 3
Wells Fargo
08.2020 - 11.2021
Executive Administrative Assistant
Army National Guard
12.2017 - 09.2018
Assistant Manager
Acceptance Now
12.2016 - 12.2018
Aviation Operations Specialist
Army National Guard
09.2013 - 09.2019
Bachelor Of Computer Science - Computer And Information Systems Security
Fayetteville State University