Destiny Hunter
1800 Rogers Rd, Fort Worth,TX
Summary
Dedicated professional with 10 years of experience working in Customer Service and Front Office roles. Passionate about promoting lasting customer satisfaction by delivering quality service and support. Successful at efficiently handling client inquiries, billing and administrative tasks.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist (Remote)
TaxTyme Expess
09.2021 - 01.2024
- Primary point of contact for customer phone and email correspondences.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings and cancellations.
- Maintained accurate records of customer interactions, allowing for thorough follow-up on outstanding concerns or requests.
- Increased accuracy in payment processing through meticulous attention to detail and thorough data entry.
Administrative Assistant
Deonette Goodspeed CPA
05.2016 - 08.2021
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained and updated office records, both digital and physical.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Reduced scheduling conflicts by closely monitoring deadlines and proactively rescheduling appointments as needed.
Personal Assistant
Lara Michelle Cosmetics
02.2014 - 02.2016
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Participated in trade shows and conferences to showcase company products, generating leads and expanding the client base.
Education
Associate of Arts - Psychology
Austin Community College
Austin, TX05.2024
High School Diploma -
Duncanville High School
Duncanville, TX2010
Skills
- Phone Support
- Email Etiquette
- Payment Processing
- Conflict Resolution
- Appointment Scheduling
- Data Accuracy
- Call Center Experience
- Debt Collection
- Microsoft Office
volunteer work
Hanna’s Grace, Inc( Dallas, TX)
- Responded to incoming emails from potential donors.
- Assisted with free workshops for children.
Friendship Bible Baptist Church( Bastrop, TX )
- Assisted with the church’s food pantry which operated weekly. Members of the community were provided free food and clothing. I signed them in and distributed the items after taking inventory and doing local pickups for supplies.
Timeline
Customer Support Specialist (Remote)
TaxTyme Expess
09.2021 - 01.2024
Administrative Assistant
Deonette Goodspeed CPA
05.2016 - 08.2021
Personal Assistant
Lara Michelle Cosmetics
02.2014 - 02.2016
Associate of Arts - Psychology
Austin Community College
High School Diploma -
Duncanville High School
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