Destiny Andrews
Program Supervisor
Flemington,MO
Summary
Compassionate medical professional with 15+ years of experience with proven history of superior performance at individual, team and organizational levels. Has taken on many different roles including, CNA, CMA, Shift Supervisor and Program Supervisor. I have great leadership, communication skills and organization skills. Ready to continue my growth as we help our clients grow in their every day lives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Supervisor
The Arc of the Ozarks
04.2024 - Current
- Oversees and manages residential programs for individuals with disabilities
- Supervises, hires, trains, schedules and evaluated direct support staff.
- Ensures servies are person-centered and meets DMH, CARF and agency standers
- Develops, implements and monitors Individual Support Plans.
- Monitors staff performance and provides coaching, feedback and correction action when needed.
- Ensures accurate documentation, reporting and compliance with quality assurance requirements
- Oversees medications administration and basic healthcare supports per policy.
- Manages all medical appointment with PCP and specialty doctors.
- Manages staff scheduling and overtime to meet programs expectations.
- Ensures timely reporting of critical incidents and follows up on corrective actions.
- Maintains clean, safe and person centered residential environment.
- Overseas billing and budget for person served.
- Promotes a positive, professional work environment aligned with agency's mission and values.
- Participated in on-call, was on call 24/7.
Residential Shift Supervisor
Arc Of The Ozarks
01.2024 - 04.2024
- Enhanced positive teamwork relations by implementing effective shift scheduling and task delegation.
- To function under the Program Supervisor to help manage a team in implementing and coordinating activities in the home.
- Promotes healthy and positive relationships with person served and their family members.
- To improve quality of life of person served in their every day life.
- Address and resolve staffs conflicts.
- Maintaining records of person served medication, personal spending accounts and accurate documentation.
- Using creativity on scheduling outings for clients to explore new places and or experiences.
- Maintaining necessary appointments and reports.
- Assist in purchasing groceries and house hold items.
- Assist in training new staff to work there best and have positive interactions with our clients.
- Assist in scheduling, filling and changing staff scheduling.
Medical Assistant
Citizens Memorial Hospital
05.2022 - 05.2024
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improve patients care by accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Filling insurance claims and prior authorizations for procedures and surgery's.
- Training new staff with the values to uphold a positive, safe and healthy work environment in the clinic.
- Great time management while preforming multiple jobs and working under multiple doctors.
- Scheduling appointments, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that brings trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room.
- Keeping documentation and reports on sample medications in clinic.
Residential Direct Support Professional
Arc Of The Ozarks
08.2018 - 01.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisting clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Provide a safe and healthy environment.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Patient Service Representative
Citizens Memorial Hospital
02.2021 - 05.2022
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Handled prior authorizations from procedures and surgery's.
Direct Support Professional
Preferred Family Healthcare Inc.
06.2017 - 08.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisting clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Provide a safe and healthy environment.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Certified Nursing Assistant
Hermitage Nursing And Rehab
08.2014 - 05.2017
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Built relationships with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Delivered high-quality care to insure a safe and healthy environment.
Education
High School Diploma -
Hermitage High School
05.2016
Certified Nurse Assistant -
Dallas County Technical Center
05.2016
Skills
- Training and Mentoring
- Conflict Resolution
- Data Entry
- Knowledge of Medical Terminology
- Compassion and Empathy
- Organization Skills
- Time Management
- Self-Motivated
- Eager to Learn
- Quick Learner
- Staff training
- Program management
- Team oversight
- Knowledge on Therap
Clifton Strengths
- Achiever
- Includer
- Restorative
- Belief
- Arranger
Certification
- CCMA - Certified Clinical Medical Assistant
- CNA - Certified Nurse Assistant
Timeline
Program Supervisor
The Arc of the Ozarks
04.2024 - Current
Residential Shift Supervisor
Arc Of The Ozarks
01.2024 - 04.2024
Medical Assistant
Citizens Memorial Hospital
05.2022 - 05.2024
Patient Service Representative
Citizens Memorial Hospital
02.2021 - 05.2022
Residential Direct Support Professional
Arc Of The Ozarks
08.2018 - 01.2024
Direct Support Professional
Preferred Family Healthcare Inc.
06.2017 - 08.2018
Certified Nursing Assistant
Hermitage Nursing And Rehab
08.2014 - 05.2017
High School Diploma -
Hermitage High School
Certified Nurse Assistant -
Dallas County Technical Center