Destiny Jackson
Albemarle,NC
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
4
4
years of professional experience
Work History
Head Cashier
Lowes Home Improvment
Albemarle, NC
09.2020 - Current
- Reviewed financial reports on a weekly basis to ensure accuracy of store operations and compliance with company guidelines.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Maintained records of daily transactions including sales receipts, cash received, discounts issued.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Assisted other departments when needed by providing additional support during busy periods.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Developed creative solutions for reducing costs associated with managing the cashier staff.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Participated in annual inventory audits to verify stock counts against physical inventories.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Processed refunds for worn, damaged, and broken merchandise.
- Learned roles of other departments to provide coverage and keep store operational.
- Built and maintained productive relationships with employees.
- Adhered to social distancing protocols and wore mask or face shield.
Education
Some College (No Degree) - General Studies
Stanly Community College
Albemarle, NCSkills
- Drawer balancing
- Price Verification
- Customer Service Management
- Supply Restocking
- Transaction Management
- Stock management
- Training and coaching
- Customer Relations
- Customer Service
- Able to lift 75 pounds
- Team Leadership
- New Hire Training
- Store Opening and Closing
- Workplace Safety
- Hard-working
- Adaptability and Dependability
- Flexible Schedule
- Positive Attitude
Affiliations
- Reading
- Cooking
- Gardening
Timeline
Head Cashier
Lowes Home Improvment
09.2020 - Current
Some College (No Degree) - General Studies
Stanly Community College
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