Destiny James

• Intake and input of prescriptions, working the phones, refilling prescriptions, resolving issues manually, clarifying prescriptions, and handling transfers from other retail stores. manage inbound and outbound phone calls, approximately 80-100 calls per shift when assigned to phone duty. engage in all parts of the front-end pharmacy operations.

Supports professional and management staff by providing data related to, among others, financial

transactions, account information and transaction processing to be used in responses to client inquiries

on a daily basis.

· Processes updates to shareholder accounts. Under direct supervision, assists professional and

management staff by responding to phone, email and other inquiries regarding fund information, services

and procedures.

· Provides basic technical assistance to shareholders and assists in responding to straightforward

inquiries.

· Responses are fast, efficient and accurate, and are verified by more senior team members.

· Process transaction

· Assist agents

• Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered inbound calls, chats and emails to facilitate customer service.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Reshipped customer package out if not delivered.

• Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary
• Assist in lowering bill/ selling mobile lines
• Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
• Managed high-volume of inbound and outbound customer calls.
• Maintained strong call control and quickly worked through scripts to address problems.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Reviewed files, records and other obtained documents to respond to customer requests.
• Documented customer correspondence in CRM to track requests, problems and solutions.

• Prepare patient, sterilize or disinfect instruments, set up trays, prepare materials, or assist dentist during dental procedures
• Record treatment information in patient records
• Take and record medical and dental histories and vital signs of patients
• Providing post-treatment instructions from the dental professional
• Taking impressions
• Changing out wires and brackets
• Built loyal patient following and retained return patients by providing empathetic and caring service.
• Collected billing and insurance information from patients and assisted with transactions.
• Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.

• Provided exceptional customer service through effective telephone communication and follow-ups.
• Made phone calls and sent emails to establish leads.
• Provided information regarding services and policies.
• Scheduled and confirmed appointments.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
• Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
• Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
• Documented and managed patient information in computer system.
• Scheduled patient appointments over phone and in person, maximizing productivity.
• Scheduled patient appointments and procedures.
• Managed customer inquiries through telephone, email and social media interfaces.
• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

• Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary
• Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address
• Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.