Destiny Jant

Maintain compliance with client's policies and procedures to ensure protection for their workplace environment and property. Preserve confidentiality of the client. Promote and enforce safety protocols. Confirms personal protective equipment is present for all personnel that enters the production space. Complete Task Hazard Analysis with screening officers at the beginning of shift and safety checks throughout. Conducts drills, testing, and training to increase preparedness. Report incidents and manage escalations. Document events that occurred during shift that include, but are not limited to emergencies, inventory entering/exiting production space, and escalations. Provide customer service. Deescalate confrontation and find resolution that is suitable for both parties while still remaining in regulation with client's expectations. Participates and excels in company/client safety and productivity audits.

Assisted individuals with answering questions about their health insurance, helped them complete applications for Medicaid, and directed them to the appropriate departments. Accurately input client data and verified components of their profile to ensure their requests were handled in a timely manner. Provided efficient and exceptional customer service while multi-tasking between five different software programs. Communicated with supervisors and language interpreters to resolve issues that were beyond my scope of practice to better help resolve concerns of consumer.

Accommodated Physical and Occupational Therapists with modalities. Stocked and organized supplies. Submitted orders in a timely fashion to prevent low stock of inventory and to guarantee therapist would have tools needed to best treat patients. Arranged rooms to prepare for patient and therapist sessions. Transported patients. Scheduled appointments, received and made calls, and filed patient documents. Created patient profiles.

Managed money drawer. Organized store during shift and after hours. Helped stock and arrange incoming shipments. Assisted customers with concerns or questions. Completed various task as instructed by supervisor.