Destiny Jenkins
Naples,FL
Summary
Proven Account Manager with a track record of enhancing client relations and boosting sales volumes at Suncoast Beverage Sales. Specializes in market trend analysis and relationship building, achieving a significant increase in customer satisfaction. Expert in identifying upsell opportunities, demonstrating exceptional market forecasting abilities and interpersonal skills.
Overview
25
25
years of professional experience
Work History
Account Manager/ Brand Acitvation Manager
Suncoast Beverage Sales
Naples, FL
02.2023 - 01.2025
- Established relationships with key clients, while maintaining existing customer base.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Resolved customer complaints regarding sales and service.
- Performed sales consultations and educated clients on products and services.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Drafted reports outlining campaign successes, challenges faced, and recommended improvements.
- Orchestrated events aimed at promoting products and services.
- Analyzed data from online surveys, focus groups, and other sources to gain insights into customer preferences and needs.
- Conducted research to determine ideal markets for products and services.
- Maintained budget to consistently keep within monetary parameters.
- Organized and managed promotional events to introduce new products and services to customers.
- Collaborated with other departments to coordinate strategic marketing activities.
- Monitored industry trends and competitor activities related to brand activations.
Assistant Manager
Industry Beer and BBQ
Naples, FL
03.2021 - 01.2023
- Explained goals and expectations required of trainees.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Analyzed customer feedback to identify trends and areas for improvement.
- Monitored inventory levels and placed orders as needed to maintain optimal stock levels.
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Coordinated catering services for special occasions or corporate events.
- Resolved problems or concerns to satisfaction of involved parties.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Participated in local community events as a representative of the restaurant brand.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Inspected dining and serving areas for cleanliness and proper setup.
- Resolved customer complaints in a timely manner.
Bar Manager/Bartender
Bowland Beacon
Naples, FL
05.2017 - 03.2021
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Facilitated regular sessions to review future events, discuss promotions and update menus.
- Led, guided and mentored new employees to ensure a comprehensive understanding of company programs.
- Guided staff in techniques for strengthening customer interactions.
- Ensured responsible alcohol consumption among patrons.
- Resolved problems or concerns to satisfaction of involved parties.
- Adhered to health codes, sanitation standards, and licensing regulations while optimizing operational workflows.
- Facilitated smooth dining experience by aiding staff in multiple roles.
- Implemented strategies designed to increase revenue through upselling techniques.
- Conducted regular checks to maintain detailed stock levels.
- Addressed and resolved customer complaints related to food and beverage quality promptly.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Bartender
Swan River Seafoods
Naples, FL
09.1999 - 04.2017
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Upsold customers from shelf to premium brands to help boost sales.
- Collected and organized daily till totals and tips.
- Monitored bar inventory and promptly restocked low items before depletion.
- Assisted in setting up the bar for service shift.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Processed payments accurately and efficiently with POS system.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Resolved customer complaints in a professional manner.
- Effectively multitasked within fast-paced environment.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Stocked ice bins and coolers as needed throughout shift.
- Greeted guests with friendliness and professionalism.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Provided drink suggestions to customers based on their preferences.
- Adhered to state regulations regarding serving alcohol responsibly.
- Performed opening and closing duties including restocking supplies.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Greeted customers and provided excellent customer service.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Developed good working relationships with fellow employees through effective communication.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Naples High School
Naples05-1998
Skills
- Requirements Assessment
- Market forecasting
- Market Trend Analysis
- Relationship building and management
- Upsell opportunities
- Client relations
- Account oversight
Timeline
Account Manager/ Brand Acitvation Manager
Suncoast Beverage Sales
02.2023 - 01.2025
Assistant Manager
Industry Beer and BBQ
03.2021 - 01.2023
Bar Manager/Bartender
Bowland Beacon
05.2017 - 03.2021
Bartender
Swan River Seafoods
09.1999 - 04.2017
High School Diploma -
Naples High School
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