Destiny Jimenez
Waco
Summary
Dynamic Professional with experience in public speaking, instructional design, classroom facilitation, mentoring, and developing others. Proven ability to design and present training workshops that enhance organization performance and foster a culture of continuous learning. Committed to empowering individuals to achieve their goals through innovative trainings. Expert in training delivery, having successfully mentored over 500 personnel. Skilled in coaching and employing adult learning theories to enhance training effectiveness. Graduate of leadership academies such as Extraordinary Contributor's program, Aspiring Leaders program, and The QUEST Leadership Academy through Health and Human Services Commission.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Leadership & Professional Development Facilitator
Health and Human Services Commission
08.2022 - Current
- Facilitated hands-on learning experiences, promoting practical application of newly acquired skills.
- Managed project timelines and resources effectively, delivering high-quality training solutions on schedule.
- Promoted a culture of continuous learning through the design of ongoing professional development opportunities.
- Trained and mentored 200 plus new personnel hired to fulfill various leadership roles.
- Differentiated instruction to meet the diverse needs of class participants, ensuring all learners achieved their full potential.
- Implemented project-based learning activities that encouraged teamwork, creativity, and critical thinking skills among class participants while addressing multiple learning styles.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Analyzed and evaluated training effectiveness and program outcomes.
- Facilitated virtual, in-person and blended learning sessions.
Training Specialist IV
Health and Human Services Commission
03.2020 - 07.2022
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Developed training reference materials.
- Managed and trained large groups of newly hired caseworkers in HHSC Policy and procedure to process cases effectively and accurately.
- Interpreted and explained policy and procedure.
- Created hands on classroom activities to fully engage participants to ensure retention of information.
- · Trained and mentored 300+ new personnel hired to fulfill various roles for Texas Works Advisors and Clerical using Adult Techniques.
Texas Works Advisor III - Case Reader
Health and Human Services Commission
10.2018 - 02.2020
- Analyzed applications, cases in the HHSC databases, and case documentation to ensure all policy and procedure was correctly applied while processing cases.
- 100% case reading accuracy over an 18 month time period calling errors made on cases processed by caseworkers.
- Subject matter expert in policy and procedure
- Subject matter expert in troubleshooting databases used to process cases.
- Mentored newly hired case workers including tracking cases, case errors, process of errors being corrected, and completion of cases.
- Monitored over 75 cases including error status and case completion status in one time period.
- Traveled to various cities by request to mentor and provide guidance to newly hired employees.
Texas Works Advisor I
Health and Human Services Commission
05.2016 - 09.2018
- Interviewed clients for program eligibility in programs (Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), Adult Medicaid, Children Medicaid).
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Continuously sought opportunities for personal development through ongoing training programs.
- Proactively identified potential issues or trends affecting customer satisfaction, reporting findings to management.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of policy and procedures.
- Trained new personnel regarding agency operations, policies and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
Retail Associate
Marshalls Department Store
08.2009 - 05.2016
- Assisted customers with inquires, providing product information, and ensuring a positive shopping experience.
- Operated the cash register, processed transactions, and managed cash drawers accurately.
- Organized and restocked shelves, arranging displays, and ensuring products are presented attractively.
Education
Bachelor of Arts - Social Work
Tarleton State University
Waco, TX05-2016
Associate of Arts - Social Work
McLennan Community College
Waco, TX12-2013
Skills
- Facilitation techniques
- Training delivery
- Strategic thinker
- Written and oral communication
- Coaching and mentoring
- Public speaking
- Leadership training
- Exceptional communicator
- Project management
- Adult learning theories
Certification
- University of Denver Coaching Skills Certificate
- Association for Talent Development: ATD Master Instructional Designer Program
- Association for Talent Development: ATD Master Trainer Program
Internships
Social Work Internship: Child Protective Services
August 2015 - May 2016 Waco, TX
- Investigated reports of child abuse and/or neglect.
- Conducted home and school wellness checks.
- Shadowed and conducted interviews with clients including children of all ages, their families, friends, and other persons familiar with the allegations and family dynamics.
- Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
- Offered community resource guidance to clients to meet family needs for assistance.
Social Work Internship: Advocacy Center for Crime Victims and Children
January 2012 - December 2013 Waco, TX
- Engaged with victims and families to provide support, information, and resources.
- Assisting in managing cases, documenting interactions, and following up with clients to ensure their needs are met.
- Learning and applying crisis intervention techniques to help individuals in distress.
- Attended workshops and training sessions on advocacy strategies and techniques.
- Worked with law enforcement, social services, and other organizations to coordinate services for victims.
- Worked on call and overnight answering and speaking to individuals calling the sexual assault hotline listening to them and providing resources.
Timeline
Leadership & Professional Development Facilitator
Health and Human Services Commission
08.2022 - Current
Training Specialist IV
Health and Human Services Commission
03.2020 - 07.2022
Texas Works Advisor III - Case Reader
Health and Human Services Commission
10.2018 - 02.2020
Texas Works Advisor I
Health and Human Services Commission
05.2016 - 09.2018
Retail Associate
Marshalls Department Store
08.2009 - 05.2016
Bachelor of Arts - Social Work
Tarleton State University
Associate of Arts - Social Work
McLennan Community College
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