Destiny Johnican
Bowie,MD
Summary
Hardworking and focused Virtual Assistance, Marketing and Digital Content Creator professional offering excellent communication, customer service, planning and prioritization skills demonstrated through entrepreneurship and 5 years of excellent performance providing customer service in fast-paced environments, demonstrating attention to detail, and strong decision-making skills to manage multiple projects and concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Digital Content Creator
Glam House LLC
12.2022 - Current
- Created company brand messaging, customer events, promotional strategies, and product advertisements.
- Developed and implemented marketing strategies to use for launches, and promotions.
- Applied current editing and photography tools to tell great stories.
- Created dynamic graphics and pieces to increase website and social media traffic.
- Implemented strategies and tactics to grow over 2k followers on social media channels.
Virtual Customer Care Support Operator
The Future Savvy
08.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Maintained and managed customer files and databases.
Salon Entrepreneur
Glam House LLC
07.2021 - Current
- Determined business plan, mission statement, and vision.
- Mapped income generating strategies to grow revenue.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
Hostess/ Hostess Trainer
Chic-Fil-A
03.2020 - 07.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Education
High School Diploma -
Liberty University Academy
Lynchburg, VA05.2023
Skills
- Copywriting, Editing and Review
- Corporate Communications
- Content Management System Proficiency
- Traditional Marketing
- Digital Media
- Website Updates
- Dependability and Cooperation
- Computer Proficiency
- Adaptability and Flexibility
- Digital Marketing
- Microsoft Office
- Video Editing
Websites
Timeline
Digital Content Creator
Glam House LLC
12.2022 - Current
Virtual Customer Care Support Operator
The Future Savvy
08.2022 - Current
Salon Entrepreneur
Glam House LLC
07.2021 - Current
Hostess/ Hostess Trainer
Chic-Fil-A
03.2020 - 07.2021
High School Diploma -
Liberty University Academy
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