Destiny Johnson
Southfield,MI
Summary
Dedicated Patient registration representative seeking a position with a company where I can utilize my exceptional customer service skills. I'm committed to providing high-quality service and developing customer relationships. I have experience managing front desk office duties, electronic medical records (EMR), appointment scheduling, and patient registration. I work effectively well with populations of diverse backgrounds and ages. I'm a collaborative team player looking forward to providing high-level care and providing excellent customer service.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Integrated visting physician solutions
Southfield, MI
07.2022 - Current
- Greet patients, visitors, families, and staff with a pleasant attitude.
- Perform face-to-face check-in, new patient registration, confirm insurance eligibility, and update demographics.
- Communicate effectively with doctors, nurses, and technicians to perform a variety of tasks in a timely manner.
- Use professional communication etiquette and listening skills.
- Communicates with other departments to assist patients with scheduling appointments.
- Manage office telephone lines by checking voicemails, returning calls, and directing messages to team members.
- Assist patients with scheduling, rescheduling, and cancelling appointments.
- Utilize active listening skills to ascertain customer call needs.
- Maintain confidentiality of all patient information (HIPAA).
- I make a commitment to patients, families, visitors, and staff by communicating with compassion, courtesy, and showing respect.
- Answer inbound and outgoing telephone calls.
- I perform tasks daily while using electronic medical records.
Customer Service Sales Clerk
Finish Line
Troy, MI
06.2020 - 06.2022
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Operated cash register, collected payments and provided accurate change.
- Greeted customers promptly and responded to questions.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Customer Service Cashier
Rainbow Shops
Troy, MI
03.2019 - 05.2020
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Answered phone calls to assist customers with questions and process orders.
- Processed returned items in accordance with store policy.
- Operated cash register, collected payments and provided accurate change.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Maintained cleanliness and presentation of stock room and production floor.
Education
High School Diploma -
Warren Mott High School
Warren, MI06.2019
Skills
- Computer skills
- Experience with Electronic Medical Records - (Rxnt)
- Adaptive team player
- Customer- and service-oriented
- Excellent communication skills
- Outgoing personality
- Active Listening
- Quick learner
- Organized
- Positive Attitude
- Dependable
- Time management skills
- Appointment Scheduling
- Appointment confirmation
- HIPAA Compliance
- Insurance Verification
Timeline
Patient Service Representative
Integrated visting physician solutions
07.2022 - Current
Customer Service Sales Clerk
Finish Line
06.2020 - 06.2022
Customer Service Cashier
Rainbow Shops
03.2019 - 05.2020
High School Diploma -
Warren Mott High School
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