Destiny Johnson
Indianapolis,IN
Summary
Experienced in a fast-paced, customer-focused environment, with strong leadership and training skills. Proven ability to effectively communicate, develop team members, and implement training programs. Seeking transition into a new field to leverage expertise in team coordination and operational management. Prepared to bring a compassionate approach to early childhood education as a childcare professional. Known for adaptability and reliability as a highly collaborative team player, with a proven track record in developing age-appropriate curricula and promoting social and emotional growth. Excel in classroom management and fostering positive interactions. Also prepared to deliver exceptional service in fast-paced environments as a mail handling professional. Meticulous attention to detail and strong commitment to maintaining operational efficiency make me a valuable asset. Thrive as a collaborative team player with a focus on seamless workflow and reliable performance.
Overview
7
7
years of professional experience
Work History
Crew Trainer
HMSHost
01.2023 - 12.2024
- Provide initial training to new employees, covering everything from company policies to specific job tasks
- Observe employees to ensure they are performing their tasks correctly and efficiently
- Give constructive feedback to employees to help them improve their performance
- Cross trained
Mail Handler
Post Office USPS
02.2023 - 11.2024
- Sorted and distributed incoming mail to appropriate departments, ensuring timely delivery
- Processed outgoing mail by weighing, stamping, and labeling packages and envelopes
- Maintained accurate records of all incoming and outgoing mail using computerized tracking systems
- Assisted in the preparation of bulk mailing projects, including collating documents and inserting materials into envelopes
- Performed routine maintenance on sorting equipment to ensure optimal performance
- Handled confidential or sensitive information with utmost discretion and maintained strict confidentiality protocols
- Managed inventory of office supplies related to mailing operations, restocking when necessary
Trainer/Manager
Dave’s Hot Chicken
04.2021 - 01.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Facilitated team-building exercises to foster collaboration between department members.
Child Care Worker
Stepping Stones, Inc.
01.2018 - 12.2020
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Promoted good behavior with positive reinforcement methods.
- Managed daily routines, including meal preparation and nap times, ensuring a structured and nurturing environment for the children.
- Promoted language development by incorporating storytelling, music, and conversation into daily activities.
- Coordinated with other staff members to plan and execute special events, such as holiday parties and community outreach programs.
- Assisted children with special needs by effectively implementing accommodations for their success in various tasks.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Education
High School Education -
Crispus Attucks Medical Magnet
Indianapolis, IN05.2024
Skills
- Mathematical Proficiency
- Childcare Support
- Meal Preparation Skills Expertise
- Food Safety Practices
- Food Preparation
- Food management
- Collaborative Teamwork
- Accurate Cash Management
- Customer Service
- POS System Proficiency
- Customer Service in Food Industry
- Food Industry Background
- Customer Engagement
- Cash Handling Proficiency
- Effective Communication
- Guest Services Expertise
- Effective Organizational Skills
- Customer-Centric Call Handling
- Guest Relations Expertise
- Childcare
- Subject-Specific Tutoring
- Toddler Care
- Educational Instruction
- Cooking
- Food Production
- Youth Development Support
- Newborn Care
- Meal Preparation
- Team Leadership
- Management Experience
- Team management
- Culinary experience
- Knife skills
- Food handling
- Bussing
- Cleaning
Timeline
Mail Handler
Post Office USPS
02.2023 - 11.2024
Crew Trainer
HMSHost
01.2023 - 12.2024
Trainer/Manager
Dave’s Hot Chicken
04.2021 - 01.2023
Child Care Worker
Stepping Stones, Inc.
01.2018 - 12.2020
High School Education -
Crispus Attucks Medical Magnet
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