Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Johnson-Faussett

Gibsonton

Summary

Dynamic and detail-oriented professional with extensive experience at Progressive Auto Insurance, excelling in claims processing and customer service. Proven ability to manage time effectively and adapt in high-pressure environments, while demonstrating strong communication skills. Adept at resolving complex issues and mentoring new hires to enhance team performance.

Overview

19
19
years of professional experience

Work History

Centralized Support Rep Sr

Progressive Auto Insurance
09.2017 - Current
  • Reviews claims and/or invoices and issue payments accordingly
  • Handles inbound/outbound calls to draft verification, customers, medical providers, attorneys
  • Processes incoming Electronic File Folder (EFF) action items using multiple internal and external systems
  • Mentor new hires
  • Identify missing/incorrect information to ensure accurate documentation

Central Loss Report Rep

Progressive Auto Insurance
08.2013 - 09.2017
  • Sets up new claims via inbound calls while conveying proper follow up expectations with limited assistance.
  • Creates an easy, caring, and confident claims experience while delivering tough messages and on occasion diffusing highly emotional and/or stressful situations for our customers.
  • Provides customer service by gathering information on existing claims and directing customer to the appropriate party.

Medical Coding and Billing Specialist

Chambers Medical Group
07.2006 - 07.2013
  • Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
  • Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
  • Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.

Education

General Studies

Armwood High School
Seffner
05-2006

Skills

  • Ability to manage time effectively
  • Strong written and verbal communication
  • Strong interpersonal and listening skills
  • Ability to enter data/information quickly and accurately while also providing outstanding customer service
  • Ability to handle stress, work independently and multi-task in a high-volume call center environment
  • Ability to adapt to a continuously changing environment

Timeline

Centralized Support Rep Sr

Progressive Auto Insurance
09.2017 - Current

Central Loss Report Rep

Progressive Auto Insurance
08.2013 - 09.2017

Medical Coding and Billing Specialist

Chambers Medical Group
07.2006 - 07.2013

General Studies

Armwood High School

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