Motivated professional currently pursuing Pharmacy Technician certification. Strong background in retail environments with outstanding customer service, problem-solving and sales skills. Excited to launch career with Rite Aid. Excellent customer service and mathematics skills. Service-oriented Pharmacy Technician Trainee with extensive medical terminology knowledge to compound medications. Skilled at maintaining drug inventory levels and providing exceptional customer service.
Hi, I’m
Destiny Jones
Student
Baltimore,MD
Summary
Overview
7
years of professional experience
Work History
United Healthcare
Health Insurance Agent
01.2017 - 01.2022
Job overview
- Before my employment at TTech, I attended a 16-week non-paid class to earn my certification as a health insurance agent.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Monitored changes in health insurance laws and regulations to verify continuous compliance.
- Developed tailored health insurance plans to meet individualized client needs.
- Developed and implemented marketing strategies to drive health insurance sales.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Assisted clients with filing and tracking health insurance claims to facilitate swift settlements.
- Educated clients about health insurance coverage options, benefits and costs.
- Provided comprehensive customer service to drive client satisfaction.
CVS
Pharmacy Technician in Training
12.2020 - 05.2021
Job overview
- Routine Job Functions
- Reviewed and verified customer information and insurance provider information.
- Counted, measured and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Completed insurance forms and billed insurance companies.
- Aided customers in understanding how to properly take medications.
- Monitored drug interactions for customers.
Holly Poultry
Quality Assurance Analyst
01.2019 - 12.2019
Job overview
- Interpret, build upon, and comply with company quality assurance standards
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Fixed identified issues to increase productivity and boost workflows.
- Created and achieved product quality objectives and met product specifications.
- Examined events in application log management and monitoring tool to identify root causes for failures.
- Fixed identified issues to improve workflows.
- Participated in requirements and used case reviews.
Aramark
Cook/Prep
06.2018 - 12.2018
Job overview
- Cooks and prepare a variety of food according to production guidelines and standardized recipes
Ferrell's
Cashier/barback
01.2017 - 12.2018
Job overview
- Setting up, cleaning, and organizing work stations.
Pilot Flying J
Convenience Store Team Member
02.2015 - 01.2017
Job overview
- Provide guests fast, friendly, and clean service
Skills
- Automotive Service
- Microsoft Excel
- Office experience
- Microsoft Word
- Customer service
- Insurance sales
- Maintenance
- Cooking
- Landscape maintenance
- Management
- Inventory Organization
- Updating Medication Histories
- Insurance Verification
- Patient Confidentiality
- Knowledgeable About Drug Interactions
- Insurance Billing
- Outstanding Interpersonal Abilities
- Excellent Math Skills
- Staff Development
- Great Team Player
- Aseptic Techniques
- Team Collaboration
- Manual and Automated Medication Dispensing
- Drug Inventory Control
- Pharmacy and Customer Records Management
- Workflow Optimization
- Problem-Solving Skills
- File Management
- Drug Storage Procedures
- Effective Communication Skills
- HIPAA
- Intravenous Admixture Preparation
- Policy renewals
- Client needs analysis
- Quote information
- Account management
- Vision and dental insurance
- Quotes and sales
- Claims reporting systems
- Property insurance
- Underwriting and adjustments
- Business planning
- Health insurance
- Risk mitigation
- Life insurance
- Critical Thinking
- Good Telephone Etiquette
- Interpersonal Communication
- Teambuilding
- Maintenance and Repair
Assessments
Assessments
- Sales skills, Familiar, 07/2019
- Customer focus & orientation, Highly Proficient, 08/2019
- Call center customer service, Familiar, 08/2021
Personal Information
Personal Information
Title: StudentTimeline
Pharmacy Technician in Training
CVS
12.2020 - 05.2021
Quality Assurance Analyst
Holly Poultry
01.2019 - 12.2019
Cook/Prep
Aramark
06.2018 - 12.2018
Health Insurance Agent
United Healthcare
01.2017 - 01.2022
Cashier/barback
Ferrell's
01.2017 - 12.2018
Convenience Store Team Member
Pilot Flying J
02.2015 - 01.2017