Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Jones

Shreveport,AL

Summary

Dynamic and results-driven professional with extensive experience at Wal-Mart Supercenter as a Cashier Trainer. Expert in employee motivation and task delegation, enhancing cashier efficiency through comprehensive training programs. Proven ability to manage high-pressure situations with patience and empathy, ensuring exceptional customer service and satisfaction.

A retail training professional prepared to enhance team capabilities and customer service. Proven experience in designing training modules and onboarding new employees. Focused on team collaboration and adaptable to changing needs. Reliable and skilled in communication and training techniques.

Overview

6
6
years of professional experience

Work History

Cashier Trainer

Wal-Mart Supercenter
02.2023 - Current
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
  • Enhanced cashier efficiency by developing and implementing comprehensive training programs.

Host

Sams Town Casino And Hotel
03.2019 - 06.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Customer Service Representative

Teleperformance
04.2019 - 02.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Woodlawn
Shreveport, LA
05.2022

Skills

  • Patience and empathy
  • Restocking shelves
  • Workplace safety
  • Cleanliness maintenance
  • Employee motivation
  • Task delegation

Timeline

Cashier Trainer

Wal-Mart Supercenter
02.2023 - Current

Customer Service Representative

Teleperformance
04.2019 - 02.2023

Host

Sams Town Casino And Hotel
03.2019 - 06.2023

High School Diploma -

Woodlawn

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