Destiny Jones-Pride
Glendale,AZ
Summary
Seasoned Receivables Specialist from Greystar Property Management, adept in accounts receivable management and Salesforce, showcases a proven track record in enhancing collection efforts and reducing discrepancies. With exceptional organizational and customer relations skills, achieved significant improvements in financial audits and receivables performance, ensuring meticulous compliance and data integrity.
Overview
11
11
years of professional experience
Work History
Receivables Specialist
Greystar Property Management
Phoenix, AZ
10.2021 - Current
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Participated in financial audits related to accounts receivable.
- Analyzed data trends related to receivables performance in order to identify areas needing improvement or corrective action.
- Developed strategies for improving collection efforts while minimizing bad debt write-offs.
- Assisted with month-end close process by providing necessary documents related to receivables activity.
- Researched discrepancies between customer records and bank statements to identify any errors or irregularities.
- Documented collection activities in accordance with established procedures.
- Coordinated with external auditors during annual audit process for verification of receivable balances.
- Assisted in the development of user training materials and FAQ documents.
- Ensured compliance with company policies regarding security protocols.
- Oversaw daily performance of computer systems.
- Classified and summarized financial data to compile and enter in financial records
- Maintained quality assurance procedure documentation.
Dealer Finance Recreational Lending Dealer Services Assistant I
Branch Banking & Trust/ Truist
Greensboro, NC
07.2018 - 04.2020
- Assist indirect dealers with loan origination process, specifically application and supporting loan documentation through input into internal systems
- Provides written and verbal communication with dealer client personnel and other third parties such as insurance agents and outsourced f&i operations
- Review loan package documentation (original and / or fax funding copies) for loan amounts over 150,000.00 for indirect deals prior to funding into Origenate system
- Contact appropriate dealership personnel regarding missing, incomplete or erroneous documentation
- Build and maintain relationships with dealerships in order to facilitate open lines of communication
- Ensure proper lien perfection for all Marine and RV products, including state requirements for titles and/or UCC’s and knowledge of First Preferred Ship Mortgages
- Fund loans in the Origenate system and upload of loans to mainframe system, Shaw
- Verify the loan info in Shaw is correct the following day after uploading
- Fund loan proceeds and daily reserves transactions via ACH or cashier’s check
- Monitor weekly InsurTrak reports from State National regarding insurance status on loans over $350,000.00
- Monitor Fax Funding contracts
- Initiate reversal of AVH/ collect proceeds from dealer if original documentation is not received after 5 days
- Ensure documentation quality via follow up and clearing of exceptions, maintaining the lowest possible percentage of exceptions (e.g
- BP21, NP05, NP16, UC04)
- Assist Loan Officers in general portfolio management, including specific loan maintenance, retail client service activities, focusing on the primary areas of loan quality, and client service satisfaction
- Assist dealer relationship managers by maintaining up-to-date information in assigned dealer files, including contact and/ or funding information, timely filing of related documentation and other documentation required for the dealer review process
Insurance Specialist
McKesson Specialty Health
Scottsdale, AZ
03.2018 - 06.2018
- Contacted payers to verify patient eligibility and product specific coverage information
- Interfaced with physicians, advocates, patients, and manufacturer representatives to obtain and provide drug specific coverage information
- Provided prior authorization assistance as well as claims assistance, including billing and coding instructions, to physicians and/or office staff
- Provided accurate and timely follow-up to all reimbursement inquiries in accordance with program guidelines
- Ensured that the intake information is accurate and completed in order to perform all reimbursement research
- Researched and compiled payer specific information for reimbursement database
- Utilized internal resources to identify and provide alternate funding sources for patients without insurance or adequate coverage through their insurer
Patient Financial Services Representative
Banner Health Hospital
Mesa, AZ
11.2016 - 03.2018
- Performed pre-registration/registration processes, verified eligibility and obtained authorizations, submitted notifications and verified authorizations for services
- Obtained federally/state required information and all consents and documentation required by the patients’ insurance plan
- Verified and understood insurance benefits, provided financial counseling to patients and their families
- Explained company financial policies and provided information on available resources
- Acted as a liaison between the patient, the billing department, payers, physician offices and the payer
- Communicated with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues
Teller
Checkmate
San Diego, CA
01.2016 - 11.2016
- Provided account services to customers by cashing checks, processing loan payments, selling cashier checks
- Assisted customers with questions in person and on the phone
- Entered customer’s transactions into system in order to record transactions properly
- Calculated daily transaction using computers, as well as balance currency, coins, checks in cash drawer at the end of each shift
- Performed opening and closing duties for the business
After Care Assistant
Monarch Academy
San Diego, CA
09.2014 - 01.2016
- Assisted with the Monarch Academy after care program for at risk youth as a Care Assistant
- Responsible for planning educational and homework alternative activities for students
- Responsible for monitoring students’ behavioral issues and communicating with parents and guardians on progress
Teacher Aide/EDP Leader
San Diego Cooperative Charter School
San Diego, CA
09.2013 - 08.2014
- Supervised elementary school students as Teacher Aide/EDP Leader
- Responsible for assisting teacher with preparing core curriculum-based lesson plans
- Assisted and mentored students with assigned classroom work and homework
Education
Associates - Social Science of Psychology
San Diego Mesa Community College
San Diego, California06.2011
Skills
- Excellent organizational skills
- Strong customer relations skills
- Payready Savvy
- Salesforce Knowledge
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Outlook
- Detail-oriented
- Debt collection
- General ledger maintenance
- Collection strategy development
- Accounts receivable management
- Investigative research
Timeline
Receivables Specialist
Greystar Property Management
10.2021 - Current
Dealer Finance Recreational Lending Dealer Services Assistant I
Branch Banking & Trust/ Truist
07.2018 - 04.2020
Insurance Specialist
McKesson Specialty Health
03.2018 - 06.2018
Patient Financial Services Representative
Banner Health Hospital
11.2016 - 03.2018
Teller
Checkmate
01.2016 - 11.2016
After Care Assistant
Monarch Academy
09.2014 - 01.2016
Teacher Aide/EDP Leader
San Diego Cooperative Charter School
09.2013 - 08.2014
Associates - Social Science of Psychology
San Diego Mesa Community College
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