Destiny Jordan
Forney,TX
Summary
Dedicated customer Service Professional with 4 plus years of experience in customer service.Positive team player with a positive demeanor and proven skills in establishing rapport with clients.
Observant Call Center Representative experienced in working in all call center environments.
Advanced at handling various calls while resolving clients issues passionately and rapidly. I've been working in customer service and call centers for over 4-5 years.
I'm really great adhering to a schedule and getting great QA's.
I have experience with working in lead chats, claims, also sending out open case reports, and closing cases.
Overview
3
3
years of professional experience
Work History
Claims Advisor
Meta/Concentrix
11.2022 - 01.2024
- Responsible for onboarding seller's businesses via Facebook, Shopify & Instagram, while chatting. emailing and submitting claims rapidly and professionally to obtain a resolution for any questions or troubleshooting sellers may need.
- Prepare claim forms and related documentation.
- Payment Processing.
- Responding to customer reviews.
- Resolving issues and handling customer complaints.
- Collecting customer feedback.
- Tracking customer service metric.
Apple Technical Support Claims Representative
Genpact
03.2021 - 10.2022
- Working as an Apple specialist I declined or accepted our customers request for a Goldman Sachs credit card.
- Apple Wallet of iPhones.
- Submitted claims for lost of and damaged items
- Assisted customers with information on their claim
Coen berna onlin customer one ne one orce gent
Arocesing overes and transact about a company's products or service.
Technicto Superal, state, and company regulations and poncies.
Education
High school -
Lincoln High School
Dallas, TX05.2019
Skills
Technical support
Troubleshooting
Microsoft Windows
Operating Systems
Computer Networking
IT Support
Remote Access Software
Desktop Support
Employee Orientation
Software Troubleshooting
Microsoft SharePoint
Network Support
Help Desk
Pharmacy technician experience
Customer Service
Customer Support
Windows
Business Development
CRM software
ios
Mobile Applications
Additional Information
I am a very hard and dedicated worker. Not only will i do what is asked of me, but i will go beyond and do more than whats asked of me . i would be a positive outcome to this job . i will keep a positive attitude and a great work environment.
Timeline
Claims Advisor
Meta/Concentrix
11.2022 - 01.2024
Apple Technical Support Claims Representative
Genpact
03.2021 - 10.2022
High school -
Lincoln High School