Hi, I’m
Destiny Khalil
Caregiver
Owings Mills,MD
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
12
years of professional experience
1
year of post-secondary education
Work History
StarbucksOwings Mills, MD
Barista Trainee
05.2022 - Current
Job overview
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Promoted additional items with beverages, increasing store sales.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Helped management keep adequate supply on hand by notifying of shortages.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Giant Food StoresLaurel, MD
Customer Service Cashier
06.2019 - 08.2021
Job overview
- Redeemed coupons to discount purchases.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Referred to price sheets and special sale bulletins to enter price changes.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained accurate records of customer transactions for reporting purposes.
- Lifted up to 125 pounds at once and used forklift to move heavier loads.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
Childrens HospitalDc, DC
Health Volunteer
03.2021 - 04.2021
Job overview
- Took and recorded patients' vital signs, documenting in medical charts.
- Inspected equipment for defects and completed basic repairs.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
- Scheduled patients for appointments and maintained master calendar.
- Answered patient inquiries and provided information about healthcare services.
- Provided family members with general health education and tips for patient care.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Completed necessary reports and documentation on time and to specifications.
- Administered medications and injections as directed by healthcare professionals.
- Prepared and delivered meals to patients, assisting with feeding when necessary.
- Supported office operations by expertly handling administrative needs.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Obtained patient or family member authorizations for tests and procedures.
- Monitored patient progress and reported changes to healthcare professionals.
- Cleaned and set up rooms in preparation for patient appointments.
Non Profit IssuesDc, DC
Personal Caregiver
03.2011 - 01.2015
Job overview
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe, and well-organized patient environment.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Education
Laurel High SchoolLaurel, MD
High School Diploma
08.2019 - 06.2020
University Overview
- Honoree of Honor Society
- 3.0 GPA
- Extracurricular Activities: Basketball
Bowie State UniversityBowie, MD
No Degree from Nursing
The Community College of Baltimore CountyCatonsville, MD
from Nursing
07.2023 - Current
Skills
Beverage preparation
Timeline
The Community College of Baltimore County
from Nursing
07.2023 - Current
Barista Trainee
Starbucks
05.2022 - Current
Health Volunteer
Childrens Hospital
03.2021 - 04.2021
Laurel High School
High School Diploma
08.2019 - 06.2020
Customer Service Cashier
Giant Food Stores
06.2019 - 08.2021
Personal Caregiver
Non Profit Issues
03.2011 - 01.2015
Bowie State University
No Degree from Nursing