Enthusiastic entry level receptionist and office worker with two years of hands-on experience providing front-desk service for a small business. Highly personable multitasker capable of answering phone calls, guiding visitors and maintaining general office security in accordance with established procedures.
Detail-oriented in maintaining clean and organized personal areas to support daily living safety. Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Professional educator skilled in creating dynamic, inclusive classroom experiences that drive student success. Adept at leveraging diverse instructional strategies to meet varied learning needs, ensuring comprehensive understanding of material. Known for collaborative approach and adaptability in ever-evolving educational settings, with focus on critical thinking and communication.
Overview
5
5
years of professional experience
Work History
Banking Specialist
Alorica
09.2024 - Current
Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
Increased customer satisfaction by providing personalized banking solutions and exceptional service.
Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
Presented products and services to customers using in-depth knowledge to answer questions.
Helped customers prepare documents required to complete transactions and process requests.
Investigated and resolved account issues by offering applicable options to customers.
Cleaner / Lead Retention Specialist
Mackey Immaculate Cleaning Services
08.2020 - Current
Responsible for providing cleaning services as scheduled by company owner for
private and commercial facilities
Handle organizational and clerical support tasks to include organizing files,
scheduling appointments, receiving guests, and other duties as assigned
Assisted company owner with new customer acquisition and current customer
retention through advertisement, word of mouth, and networking techniques
Maintain weekly list of needed materials and ordering of products as needed
Responsible for auditing company materials on a weekly, monthly, and annual basis
Teacher's Assistant
Learn N Play Home Child Care & Early Learning
08.2023 - 01.2024
Supported classroom maintenance and upkeep, organizing books, and materials.
Supported classroom activities, tutoring, and reviewing work.
Helped with grading assignments and tests, providing constructive feedback to students based on results.
Maintained safety and security by overseeing students in recess environments.
Tutored struggling students individually and in small groups to reinforce learning concepts.
Home Health Care Aide
Addus Homecare
04.2023 - 09.2023
Provided transportation and appointments management.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Provided mobility assistance such as walking and regular exercising.
Developed individual care plans for clients based on specific needs.
Daycare Teacher
Minnieland Daycare
01.2022 - 04.2023
Create learning opportunities and provide structured activities within a supervised setting
Hands-on experience working in a licensed child care center
Accurately applied knowledge of local and state regulations in daily care and responsibilities
Plan and supervise meal and snack times ensuring proper food compliance and distribution
Respond to behavior issues, properly document narrative, and provide accurate accounting to parents for each situation
Guided students to develop social, emotional and physical skills.
Instructed children in health and personal habits, such as eating, resting, and toileting.
Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
Incorporated music, art and literature into curriculum.
Beverage Specialist & Cashier
McDonald's
05.2022 - 08.2022
Implemented effective inventory control systems to reduce food spoilage and waste.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
Oversaw food preparation and monitored safety protocols.
Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
Increased customer satisfaction rate 85% by demonstrating excellent customer service etiquette.
Cashier
Cookout
08.2021 - 01.2022
Maintained high standards of customer service during high-volume, fast-paced
operations
Communicated clearly and positively with coworkers and management to ensure
complete customer satisfaction and retention
Followed procedures for safe food preparation, assembly, and presentation Handled
currency and credit transactions quickly and accurately
Receive inventory of food an beverage products and supplies and stock in designated
areas
Clean and stock work areas and customer areas and sanitize workstations and
equipment
Education
N/A - Criminal Justice
Germanna Community College
Fredericksburg, VA
Advanced High School Diploma -
Massaponax High School
Fredericksburg, VA
2022
Skills
Behavior Redirection
Patient Care & Home Health
Complex Problem-Solving
Positive Reinforcement
Infant, Toddler and Preschool Care
Interests
Enjoy hobbies that combine physical activity with outdoor exploration
Supporting STEM education initiatives and mentorship programs
Tech enthusiast, passionate about exploring the latest advancements and innovations
Enjoy participating in activity for overall physical and mental well-being
I enjoy sketching and drawing, which helps improve my creativity and attention to detail