Destiny Kirkland
Panama City
Summary
Dedicated professional with experience in patient coordination, front desk operations, and dental assisting. Known for strong organizational skills and a commitment to delivering excellent patient care. Ready to contribute to a positive patient experience in a dynamic healthcare environment.
Overview
7
7
years of professional experience
Work History
Patient Coordinator/Front Desk Receptionist
Great Florida Smiles & Orthodontics
Panama City Beach
05.2025 - 12.2025
- Scheduled patient appointments and managed clinic calendar efficiently.
- Coordinated patient intake processes and collected necessary information.
- Assisted patients with insurance benefits explanation.
- Communicated effectively with dental staff regarding patient needs and preferences.
- Maintained accurate patient records and updated information as needed.
- Provided compassionate support to patients during their visits and treatments.
- Streamlined office operations by organizing files.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Coordinated patient appointments and maintained appointment schedule.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Prepared patient charts prior to visits as well as updated records after each visit.
- Collected patient data and documented records of health condition, hospitalizations and lifestyle patterns.
- Developed and implemented patient intake forms to ensure accurate information was collected.
- Facilitated communication between patients, families and healthcare providers.
- Collected balances due, and past-due balances, to make workflow better.
- Transfer calls and take a message for whomever.
Dental Assistant
Dr Elizabeth Brown
Panama City
01.2025 - 03.2025
- Assisted dentists during examinations and procedures, ensuring patient comfort and readiness.
- Prepared dental instruments and materials for various treatments and procedures.
- Maintained cleanliness of treatment areas, adhering to infection control protocols.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Operated dental equipment such as X-ray machines for diagnostic imaging.
- Collaborated with team members to streamline office workflow and enhance patient experience.
- Supported inventory management by tracking supplies and restocking as needed.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Sterilized instruments according to established guidelines and protocols.
- Took digital X-rays of teeth using radiographic equipment.
- Maintained a neat, clean and organized environment throughout the office.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Checked with participants throughout procedures to help alleviate anxiety.
- Kept accurate records of dental treatments provided for each patient's visit.
Dental Assistant
Dr Heather Colson Hardy
Valdosta
06.2023 - 09.2024
- Assisted dentists during examinations and procedures, ensuring patient comfort and readiness.
- Prepared dental instruments and materials for various treatments and procedures.
- Maintained cleanliness of treatment areas, adhering to infection control protocols.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Operated dental equipment such as X-ray machines for diagnostic imaging.
- Collaborated with team members to streamline office workflow and enhance patient experience.
- Supported inventory management by tracking supplies and restocking as needed.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Sterilized instruments according to established guidelines and protocols.
- Took digital X-rays of teeth using radiographic equipment.
- Maintained a neat, clean and organized environment throughout the office.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Laid out dental instruments and equipment before procedures.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Checked with participants throughout procedures to help alleviate anxiety.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
Retail Sales Associate
Lindsay's Cash and Carry
Moultrie
06.2019 - 04.2023
- Maintained store cleanliness and organized merchandise displays.
- Swept and mopped the floors.
- Dusted.
- Cleaned windows.
- Stocked coolers.
Tj Maxx
TJX Companies
Valdosta
09.2021 - 11.2021
- Operated cash register and processed transactions efficiently.
- Assisted customers with product selection and inquiries.
- Maintained store cleanliness and organized merchandise displays.
- Collaborated with team members to ensure a positive shopping experience.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
Education
Graduate Certificate - Dental Assistant
Wiregrass Georgia Technical College
Valdosta, GA08-2023
High School Diploma -
Colquitt County High School
Moultrie, GA05-2021
Skills
- Patient scheduling
- HIPAA compliance
- Problem solving
- Patient care
- Customer service
- Organizational skills
Timeline
Patient Coordinator/Front Desk Receptionist
Great Florida Smiles & Orthodontics
05.2025 - 12.2025
Dental Assistant
Dr Elizabeth Brown
01.2025 - 03.2025
Dental Assistant
Dr Heather Colson Hardy
06.2023 - 09.2024
Tj Maxx
TJX Companies
09.2021 - 11.2021
Retail Sales Associate
Lindsay's Cash and Carry
06.2019 - 04.2023
Graduate Certificate - Dental Assistant
Wiregrass Georgia Technical College
High School Diploma -
Colquitt County High School