Open To Work
Destiny Kitchen
Valdosta,Georgia
Work Preference
Summary
Customer Service Representative experienced in delivering exceptional customer care and resolving complex issues to drive satisfaction in fast-paced environments. Packing Machine Operator recognized for implementing best practices and maintaining high productivity through effective machine setup, troubleshooting, and maintenance. Committed to optimizing operational workflows while adhering to quality and safety standards.
Overview
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Packing Machine Operator
Arglass
Valdosta, Georgia
11.2025 - 06.2026
- Operated packing machinery to efficiently package glass products.
- Monitored machine performance to ensure consistent production quality.
- Conducted routine maintenance on equipment to prevent operational downtime.
- Coordinated with team members to maintain a smooth workflow during shifts.
- Inspected finished products for defects and ensured quality standards were met.
- Documented production logs for tracking machine usage and maintenance needs.
- Collaborated with team members to improve efficiency and productivity levels.
- Inspected items and accepted or rejected products according to acceptability standards determined by Good Manufacturing Principles, customer requirements and standard operating procedures.
- Ensured that all safety protocols were followed at all times while operating machinery.
- Adjusted machine settings according to product specifications.
- Managed inventory levels by ordering supplies timely.
- Adhered strictly to company policies and standard operating procedures at all times.
QA lab technician
Alpha Pro Tech
Valdosta
07.2020 - 01.2024
- Conducted routine quality tests on products to ensure compliance with standards.
- Assisted in developing and implementing quality assurance protocols and procedures.
- Maintained laboratory equipment to ensure accurate testing and analysis results.
- Collaborated with production teams to address quality issues and implement solutions.
- Trained new staff on laboratory safety procedures and quality assurance practices.
- Participated in internal audits to assess compliance with regulatory requirements.
- Evaluated test results for accuracy and compliance with company standards.
Customer service representative
Concentrix
09.2018 - 03.2022
- Used internal CRM tools to document interactions, escalate issues, and follow up as needed, ensuring timely and accurate record-keeping.
- Achieved and exceeded performance metrics including quality assurance, call handle time, customer satisfaction scores (CSAT), and attendance.
- Adapted to changing client requirements and multiple communication channels including phone, email, and chat.
- Participated in ongoing training and quality improvement initiatives to stay aligned with company goals and client expectations.
- Worked collaboratively in a team environment, supporting peers and supervisors to improve overall service efficiency.
Sales agent
ABC Corporation
06.2016 - 08.2018
- Managed high-volume inbound and outbound calls, assisting over 80 customers daily with inquiries, billing, and product resolutions.
- Consistently met and exceeded KPIs including first-call resolution and average handling time.
- Handled high-volume inbound and outbound calls, assisting 80+ customers daily with inquiries, billing, and product issues.
- Worked with cross-functional teams to enhance service processes, contributing to improved client experience.
Education
High School Diploma -
Valdosta High School
08.2012 - 05.2015
Skills
- Machine operation
- Production monitoring
- Equipment maintenance
- Safety compliance
- Process optimization
- Process improvement
- High-volume multitasking
- Time Management
- Task prioritization
- Workflow coordination
- Microsoft Office Suite (Word, Excel, Outlook)
- Google Workspace
- CRM Tools: Salesforce, Zendesk, HubSpot
- POS Systems and Ticketing Software
- Analytical Thinking
- Critical thinking
- Problem resolution
- First call resolution
- De-escalation techniques
- Customer relations
- Active listening
- Follow-up management
- Call management
- Appointment scheduling
- Record keeping
- Computer proficiency
- Attention to Detail
- Active listening
- Relationship building
- Problem resolution
- Google Workspace
- Process improvement
- Machine operation
- Workflow coordination
- Workflow coordination
- Safety compliance
- Attention to detail
- Sealing
- Count verification
- Product identification
- Mechanical aptitude
- Shrink-wrapping machines
- Package staging
- Ergonomics
- Cycle speeds
- Load planning
- Equipment operations
References
- Marlo, Miley, Classychic101@gmail.com, 229-630-4382
- Roger, Miley, JamesMark@ymail.com, 229-444-7445
- De’vonta, Brundidge, Devontabrundidge@yahoo.com, 229-389-9662
Core Competencies
- Customer Relationship Management
- Conflict Resolution & Problem Solving
- Call Center & Phone Etiquette
- Sales & Upselling Techniques
- Order Processing & Billing
- CRM Systems (Salesforce, Zendesk)
- Performance Metrics & KPIs
- Team Collaboration & Training
Cover Letter
I am writing to express my interest in the Customer Service Representative position. With over 8 years of hands-on experience delivering high-quality support to a diverse customer base, I have developed a strong foundation in resolving complex issues, ensuring customer satisfaction, and promoting client retention. Throughout my career, I’ve consistently met and exceeded key performance metrics by demonstrating empathy, active listening, and a solution-focused approach. My experience spans across various industries, where I’ve honed my ability to manage challenging situations with professionalism and care. I am excited about the opportunity to contribute to your team and further enhance your customer experience standards. Thank you for considering my application. I look forward to the opportunity to speak with you in more detail.
Timeline
Packing Machine Operator
Arglass
11.2025 - 06.2026
QA lab technician
Alpha Pro Tech
07.2020 - 01.2024
Customer service representative
Concentrix
09.2018 - 03.2022
Sales agent
ABC Corporation
06.2016 - 08.2018
High School Diploma -
Valdosta High School
08.2012 - 05.2015