Destiny Komar
Cameron,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Resturant General Manager
Pizza Hut
Franklin, TX
12.2023 - 03.2024
- Provided direction, guidance and motivation to team members.
- Developed marketing strategies to promote restaurant services.
- Created weekly work schedules according to staffing needs.
- Conducted regular meetings with staff members to discuss operational issues.
- Managed relationships with suppliers to ensure timely delivery of products.
- Assisted in resolving any disputes between customers or employees.
- Resolved customer complaints in a professional manner.
- Ensured compliance with health, safety and sanitation standards.
- Kept up-to-date records of employee performance reviews.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Implemented cost-saving measures while maintaining high quality service levels.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Inspected dining areas regularly to maintain cleanliness and proper setup.
- Established cash control systems for register transactions.
- Reviewed menu items on a regular basis to ensure quality standards were met.
- Maintained accurate inventories of food, supplies and equipment.
- Coordinated catering services for special events such as weddings or banquets.
- Recruited, trained and supervised staff members.
- Scheduled staff shifts and monitored labor costs.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
- Prepared and led food service training programs to teach staff various tasks.
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Restaurant Assistant Manager
pizza hut
Hearne, TX
08.2022 - 03.2024
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Established processes for monitoring customer satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed business performance data and forecasted business results for upper management.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Recruited and trained new employees to meet job requirements.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Delegated work to staff, setting priorities and goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Team Member
Tractor Supply Company
Hearne, TX
05.2022 - 07.2023
- Collaborated with team members to maximize productivity and efficiency.
- Resolved customer issues promptly in a professional manner.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Collaborated with team members to achieve daily goals.
- Maintained a clean and organized work area throughout shift.
- Assisted customers with product selection and ordering process.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Identified opportunities for process improvements within the department.
- Participated in training sessions for new employees when needed.
- Operated cash registers to process payments from customers.
- Answered phone calls regarding inquiries about products or services.
- Monitored expiration dates on food items for freshness assurance.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Provided customer service support to ensure satisfaction.
- Greeted customers upon entering the store with friendly demeanor.
- Participated in team meetings to discuss strategies for improvement.
- Developed positive customer relationships through friendly greeting and excellent service.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Looked for ways to go above and beyond job requirements.
- Worked hard to learn required tasks quickly to maximize performance.
- Upheld high standards of productivity and quality in operations.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Participated in regular training sessions to improve product knowledge and service skills.
- Rotated through series of different stations based on team needs.
- Addressed customer needs, responding to specific requests.
- Collaborated with team members to achieve project milestones within set deadlines.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Implemented strategies to take advantage of new opportunities.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Maintained positive working relationship with fellow staff and management.
- Determined consumer needs to provide products and services appealing to larger market.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Assessed company operations for compliance with safety standards.
Education
High School Diploma -
Caldwell High School
Caldwell, TX05-2021
Some College (No Degree) - Medical Terminology
Blinn College
Brenham, TXSkills
- Business Management
- Health Code Compliance
- Talent Development
- Purchasing
- Customer Engagement
- Inventory Management
- Microsoft Word
- Microsoft Excel and PowerPoint
- Microsoft Office proficiency
- Microsoft Tools
- Word Processing
- Computer and Microsoft Office Skills
- Google Calendar
- Google Drive and Classroom
- Google Slides
- Google Drive
- Verbal Communication
- Attention to Detail
- PPE use
- Organizational Skills
- Google Maps
- Telecommunications experience
- Teamwork and Collaboration
- Team Management
- Relationship Building
- Organization and Time Management
- Planning
- Typing
- Typing and written communication
- Typing 27 WPM 95% accuracy
- Basic typing skills
- Call handling
- Order Processing
- Product and service knowledge
- Product understanding
- Negotiation and Persuasion
- Email and Telephone Etiquette
- Sales proficiency
- Adaptability and Dependability
- Customer Service
- Stress Tolerance
- Call Control
- Complaint resolution
- Mentoring and Coaching
- Professional speaking abilities
- Verbal and written communication
- Outbound Calling
- Cleaning and sanitation
- Promptness and Punctuality
- Problem Resolution
- Supervision and leadership
- Friendly, Positive Attitude
- First Aid/CPR
- Dependable and Responsible
- Restocking skills
- First Aid Training
- Customer follow-up
- Firearms knowledge
- Cash Handling
- Continuous Improvement
- Team building
- Team Leadership
- Store Opening and Closing
- Friendly and Helpful
- Self Motivation
- Decision-Making
- Problem-solving abilities
- Cash Register Operation
- Ability to Lift 40 pounds
- Item Ticketing and Pricing
- Building Customer Loyalty
- Exceeding Customer Expectations
- Adaptable and Flexible
- Professionalism
Affiliations
- pc gamer, call of duty winds me down after a long day
- momma, one daughter who is my whole world
- student, going to school to become a medical assistant
- adventure, love going for a swim with my daughter and spending time in nature with family
- art, love making personal paintings and drawings
Certification
- serve safe food handlers license
- college level english 1
- skydiving
- high school diploma
Languages
English
Professional
Timeline
Resturant General Manager
Pizza Hut
12.2023 - 03.2024
Restaurant Assistant Manager
pizza hut
08.2022 - 03.2024
Team Member
Tractor Supply Company
05.2022 - 07.2023
High School Diploma -
Caldwell High School
Some College (No Degree) - Medical Terminology
Blinn College
- serve safe food handlers license
- college level english 1
- skydiving
- high school diploma
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