Destiny Kranz
Spring Branch,TX
Summary
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Physical Therapy Technician
Fyzical Therapy and Balance Center
06.2024 - 11.2024
- Educated patients on proper exercise techniques and home care routines
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Contributed to positive and welcoming clinic atmosphere, greeting patients warmly and providing assistance as needed.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Monitored patient progress and reported changes to physical therapist.
- Assisted in the rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound and electrical stimulation.
- Maintained accurate documentation of patient progress, enabling timely adjustments to treatment plans for optimal results.
Waitress and Bartender
Beef O Brady's
04.2022 - 05.2024
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Summer Camp Coach
American Dance Company
06.2023 - 08.2023
- Enhanced camper experience by developing and implementing engaging activities tailored to various age groups of elementary children.
- Led groups of children safely through variety of camp activities.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
- Managed challenging behaviors effectively, creating an inclusive atmosphere where every camper felt welcome and supported.
Waitress and Cashier
Richter's Antler Cafe
09.2019 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Used cash registers and credit card machines to cash out customers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Managed high call volumes for carryout orders with ease, maintaining composure and professionalism under pressure.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Bachelor of Science - Kinesiology
Texas Tech University
Lubbock, TX05-2024
Skills
- Strong multitasking
- Upselling techniques
- Exceptional customer service
- Group supervision and management
- Conflict resolution and mediation
- First-aid and CPR
- Strength training
- Balance training
- Professionalism
Certification
- CPR/AED Certification – American Red Cross
- Personal Trainer- National Academy of Sports Medicine
- Food Handlers/TABC
Timeline
Physical Therapy Technician
Fyzical Therapy and Balance Center
06.2024 - 11.2024
Summer Camp Coach
American Dance Company
06.2023 - 08.2023
Waitress and Bartender
Beef O Brady's
04.2022 - 05.2024
Waitress and Cashier
Richter's Antler Cafe
09.2019 - 08.2021
- CPR/AED Certification – American Red Cross
- Personal Trainer- National Academy of Sports Medicine
- Food Handlers/TABC
Bachelor of Science - Kinesiology
Texas Tech University
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