Destiny Kyle
Madison Heights,VA
Summary
Dedicated and hardworking individual with a passion of making a difference. Helping others has always been a passion and seeing the difference it can make in others lives gives me the drive and motivation to be great. I take everything head on putting forth my best efforts and willingness to get the job done without incident. My goal on each job is to provide great sportsmanship, work efficiently and effectively for the betterment of the business. I take pride in my work and do not hesitate to give my best efforts. I am reliable and dependable as an employee who will not disappoint and work well with others.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Rivers Health LLC
11.2022 - Current
- Provided daily living assistance to clients, ensuring safety and comfort.
- Developed personalized care plans based on individual needs and preferences.
- Collaborated with multidisciplinary teams to enhance client support services.
- Trained and mentored new staff on best practices and compliance standards.
- Monitored client progress, documenting changes to inform care adjustments.
- Implemented strategies to improve client engagement and participation in activities.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Customer Service Representative
Concentrix
10.2017 - 11.2022
- Analyzed customer feedback to identify trends and recommend service enhancements.
- Developed training materials to improve team performance and consistency in service delivery.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
CNA
Lynchburg General Hospital
03.2016 - 10.2017
- Provided direct patient care, including bathing, feeding, and grooming, ensuring comfort and dignity.
- Assisted nursing staff with medical procedures and monitoring vital signs for optimal patient outcomes.
- Educated patients and families on health management practices and post-discharge instructions to enhance recovery.
- Maintained accurate patient records in compliance with hospital policies, improving communication within care teams.
- Implemented infection control protocols, contributing to a safe environment for patients and staff alike.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Customer Service Representative
StarTech
06.2014 - 03.2016
- Resolved customer inquiries through multiple channels, enhancing satisfaction and loyalty.
- Trained new representatives on company policies and customer service protocols.
- Implemented process improvements that reduced response times for customer issues.
- Managed escalations effectively to ensure timely resolutions and maintain service standards.
- Collaborated with cross-functional teams to address complex customer concerns efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Cashier
Quik-e Foods (Marathon)
02.2011 - 10.2015
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries, providing detailed product information and support.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Monitored inventory levels, restocking shelves as needed to meet customer demand.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Education
High School Diploma -
Amherst County High School
Amherst, Va06-2009
Skills
- Reliable
- Dependable
- Fast Learner
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Great Customer Service Skills
- Friendly
- Decision-making support
- Problem-solving
Certification
- CNA - Certified Nurse Assistant
Timeline
Direct Support Professional
Rivers Health LLC
11.2022 - Current
Customer Service Representative
Concentrix
10.2017 - 11.2022
CNA
Lynchburg General Hospital
03.2016 - 10.2017
Customer Service Representative
StarTech
06.2014 - 03.2016
Customer Service Cashier
Quik-e Foods (Marathon)
02.2011 - 10.2015
High School Diploma -
Amherst County High School