DESTINY LAVARREDA
ANY HOUR GROUP
Tempe,AZ
1
Certification
9
years of professional experience
Education focused professional with completed coursework toward an Associate of Arts in Education and a strong background in communication, training, leadership and customer service. Seeking an opportunity to begin a career teaching students in an elementary school setting. Experienced in training and developing others, resolving concerns, maintaining organization and creating positive experiences.
Work History
CUSTOMER CARE REPRESENTATIVE
1 Year 2 Months- Managed high-volume call operations while maintaining timely responses and service quality.
- Resolved customer inquiries and concerns through clear, professional communication.
- Trained new representatives on company policies, tools, and systems.
- Coordinated scheduling for service appointments and technician dispatch.
PREMIERE SALES CONSULTANT
8 Months- Engaged customers to identify needs and recommend appropriate products and services.
- Managed sales processes and follow-ups while maintaining customer satisfaction.
- Resolved billing questions and provided ongoing customer support.
CUSTOMER SERVICE REPRESENTATIVE
7 Months- Handled inbound and outbound customer calls while providing a positive customer experience.
- Communicated with customers through phone, text, email, and chat.
- Scheduled service appointments and coordinated daily technician bookings.
- Promoted VIP memberships and consistently worked toward booking goals.
COUNTER SALES REPRESENTATIVE
9 Months- Built customer loyalty through courteous, professional communication.
- Assisted customers with product questions and provided accurate information.
- Collaborated with team members and sales consultants to meet customer needs.
- Maintained organized inventory and product displays.
RESERVATION AGENT / CUSTOMER REPRESENTATIVE
11 Months- Managed reservation changes, cancellations, payments, and confirmation details.
- Assisted customers with reservations and individual travel needs.
- Provided customers with information and recommendations based on their needs.
- Communicated clearly while answering questions and resolving concerns.
ACQUISITION CUSTOMER REPRESENTATIVE
7 Months- Managed a high volume of incoming calls while maintaining service standards.
- Responded to questions, resolved concerns, and maintained accurate customer records.
- Provided professional and empathetic customer support.
- Communicated and coordinated effectively with colleagues.
ASSISTANT / SHIFT MANAGER
3 Years 6 Months- Supervised and supported team members to ensure smooth daily operations.
- Participated in interviewing, hiring, training, and developing employees.
- Supervised and supported team members during daily operations.
- Coached team members on customer service and workplace expectations.
- Assisted with recruiting and training staff for new store locations.
Education
Associate of Arts - Education
All degree requirements completed; graduation application submitted; degree expected December 2026
High School Diploma
Skills
Communication & Interpersonal Skills
Team Building
Training & Development
Leadership
Organization
Scheduling
Problem Solving
Conflict Resolution
Customer Service
Microsoft Word
Excel & Outlook
Adaptability
Time Management
Certification
Level One Fingerprint Clearance Card | Issued 09/06/2022 | Expires 09/06/2028
Timeline
CUSTOMER CARE REPRESENTATIVE
ANY HOUR GROUP
02.2025 - 04.2026Read More
PREMIERE SALES CONSULTANT
AT&T
06.2024 - 02.2025Read More
CUSTOMER SERVICE REPRESENTATIVE
DAY & NIGHT HVAC AND PLUMBING
11.2023 - 06.2024Read More
COUNTER SALES REPRESENTATIVE
VAN MARCKE TRADE SUPPLY
02.2023 - 11.2023Read More
RESERVATION AGENT / CUSTOMER REPRESENTATIVE
BEST WESTERN
03.2022 - 02.2023Read More
ACQUISITION CUSTOMER REPRESENTATIVE
DISCOVER CARD FINANCIAL
05.2021 - 12.2021Read More
ASSISTANT / SHIFT MANAGER
BURGER KING
10.2017 - 04.2021Read More
Tolleson Union High School
High School Diploma
Read More
Maricopa Community Colleges | Mesa Community College
Associate of Arts from Education
Read More