Destiny Lawrence
Laporte,IN
Summary
Thorough current Production Operator with exceptional mechanical and communication skills. Adept in working in fast-paced environments where accuracy is a must. Knowledgeable in production procedures and reading blueprints. Strong leader and problem-solver dedicated to streamlining operations and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Production Operator
TFCO Inc.
08.2022 - Current
- Used equipment properly to avoid workplace hazards or injuries.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected final products for defects and flaws using proper QA procedures.
- Displayed good knowledge of safe operating and emergency procedures development and implementation.
- Set up and adjusted machines for day-to-day operations.
- Packaged finished [Type] products and prepared packages for accurate shipping.
- Actively participated in team projects and met critical deadlines.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
Sales Associate
Pet Supplies Plus
05.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS terminals and cash drawer balancing.
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
Production Worker
B&B Manufacturing
11.2021 - 05.2022
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Participated in regular meetings with team members to discuss production updates.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
Seasonal Worker
Bubbles Ice Cream Parlor
07.2021 - 10.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Sales Associate
Menards Inc. - Home Improvement
04.2021 - 07.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
Assistant Manager
Albanos Pizzeria
04.2019 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
Laporte High School
La Porte, IN01.2022
Skills
- Heavy Lifting
- Equipment Repair
- Critical Thinking
- Operate Machinery
- Training Junior Team Members
- Cash Counting
- Returns and Exchanges
- Computer Proficiency and Microsoft Office
- Time Management
- Closing Oversight
- Sales Training
- Leadership
Accomplishments
Took on extra classes in own time to graduate an entire semester early.
In process of applying for college to get bachelors degree
Timeline
Production Operator
TFCO Inc.
08.2022 - Current
Sales Associate
Pet Supplies Plus
05.2022 - 08.2022
Production Worker
B&B Manufacturing
11.2021 - 05.2022
Seasonal Worker
Bubbles Ice Cream Parlor
07.2021 - 10.2021
Sales Associate
Menards Inc. - Home Improvement
04.2021 - 07.2021
Assistant Manager
Albanos Pizzeria
04.2019 - 04.2021
High School Diploma -
Laporte High School