DESTINY LAWRENCE
Pittsburgh,US
Summary
Certified Clinical Medical Assistant with a solid foundation in patient care and knowledge in phlebotomy, infection control, and communication. Demonstrates adaptability and a commitment to enhancing patient outcomes through effective clinical practices. Aspires to further develop skills in the healthcare field, leveraging strong customer service experience to foster positive patient interactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Support Specialist
ConnectiveRx
02.2025 - 03.2025
- Provided empathetic support to patients during difficult medical situations, fostering trust and rapport.
- Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
- Improved patient communication by developing informational materials on treatment options and procedures.
- Implemented effective follow-up procedures to monitor patient progress and ensure timely interventions when necessary.
Benefits Verification Specialist
ConnectiveRx
12.2024 - 02.2025
- Utilized advanced research skills to investigate specific policy provisions and resolve any ambiguities or conflicts.
- Achieved faster client response times by promptly addressing inquiries related to benefits eligibility and coverage details.
- Safeguarded confidential client information by adhering to strict privacy guidelines and protocols.
- Developed training materials for newly hired Benefits Verification Specialists, enhancing team productivity levels.
Clerical Assistant 2
Commonwealth of Pennsylvania
08.2023 - 05.2024
Security Screener
Black Knight Security
06.2023 - 11.2023
- Performed thorough searches and screening of individuals
- Uphold strong customer service standards with all interactions
- Utilized metal detectors, wands, and X-ray machines effectively
- Monitored CCTV for any suspicious activities
Assistant Teacher
Childcare Careers
03.2022 - 05.2023
- Enforced classroom routines to maintain discipline
- Provided classroom instruction following curriculum guidelines
- Implemented lesson plans effectively
- Stepped in as a substitute teacher when required
- Assisted in grading assignments and providing feedback
Caregiver
Luv & Care Home Care
07.2020 - 11.2021
Education
Certified Clinical Medical Assistant -
National Healthcareer Association
05.2024
High School Diploma -
Westinghouse Academy
Pittsburgh, PA01.2020
Skills
- Phlebotomy
- Venipuncture
- Capillary Blood Collection
- Specimen Preparation
- Infection Control
- Ultrasounds
- Injections
- Fluid Aspiration
- Cannulation
- Catheterization
- Patient Care
- EMR
- Customer Service
- Problem Solving
- Communication
- Adaptability
Certification
I have a high school diploma and CCMA from National Healthcareer Association.
Timeline
Patient Support Specialist
ConnectiveRx
02.2025 - 03.2025
Benefits Verification Specialist
ConnectiveRx
12.2024 - 02.2025
Clerical Assistant 2
Commonwealth of Pennsylvania
08.2023 - 05.2024
Security Screener
Black Knight Security
06.2023 - 11.2023
Assistant Teacher
Childcare Careers
03.2022 - 05.2023
Caregiver
Luv & Care Home Care
07.2020 - 11.2021
Certified Clinical Medical Assistant -
National Healthcareer Association
High School Diploma -
Westinghouse Academy
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