Destiny Lawrence
Portsmouth,VA
Summary
As a customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. I'm known for strong focus on team collaboration and achieving positive outcomes. I'm very reliable and adaptable with excellent communication and problem-solving skills. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional childcare manager prepared for leadership in daycare settings. Demonstrates strong team collaboration, adaptability, and reliability. Skilled in curriculum development, staff training, and child safety. Values results and fosters nurturing, organized environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Daycare Manager
Our Little Blessings Daycare
03.2024 - Current
- Built strong relationships with parents through open communication channels, resulting in increased trust and confidence in the daycare''s services.
- Mentored new hires on company policies and procedures, best practices within the childcare industry, and specific expectations related to their role as daycare providers.
- Collaborated with staff to design engaging daily activities that fostered social, emotional, cognitive, and physical growth in children.
- Facilitated ongoing professional development opportunities for staff members to encourage continuous learning and improvement in their roles.
Sales Representative
Life Protect 24/7
01.2023 - 01.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Childcare Worker
Our Fathers Daycare
05.2022 - 12.2022
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Head Waiter
Waffle House
08.2019 - 05.2022
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Customer Service Representative
Convergys
01.2021 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Sales Representative
Sams Club Distribution
05.2020 - 01.2021
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Education
High School Diploma -
Deep Creek High School
Chesapeake, VA06-2020
Skills
- Health and safety regulation
- Child development expertise
- Curriculum planning
- First aid and CPR certified
- Customer service
- Data entry
- Call center experience
- Critical thinking
- Active listening
- Scheduling
- Documentation
- Product sales
Certification
Cpr and First-Aid Certified
Timeline
Daycare Manager
Our Little Blessings Daycare
03.2024 - Current
Sales Representative
Life Protect 24/7
01.2023 - 01.2024
Childcare Worker
Our Fathers Daycare
05.2022 - 12.2022
Customer Service Representative
Convergys
01.2021 - 12.2021
Customer Service Sales Representative
Sams Club Distribution
05.2020 - 01.2021
Head Waiter
Waffle House
08.2019 - 05.2022
High School Diploma -
Deep Creek High School
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