Destiny Lawson
Kirklin,Indiana
Summary
Compassionate Direct Support Professional with expertise in individualized support planning and empathetic caregiving. Focused on enhancing client autonomy and well-being through community integration and emotional support. Strong problem solver committed to creating safe, engaging environments that promote independence and client health compliance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Supported Living Direct Support Professional
The Arc of Greater Boone County
Lebanon, Indiana
04.2025 - Current
- Assisted individuals with daily living activities and personal care.
- Developed and implemented individualized support plans for clients.
- Facilitated community integration through social and recreational activities.
- Monitored client behavior and reported significant changes to supervisors to ensure timely intervention.
- Provided emotional support and encouragement to clients during challenges.
- Maintained a safe and clean environment for clients at all times.
- Educated clients on life skills and health management practices.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted individuals in learning and developing new skills.
- Built strong, trusting rapport with clients to enhance quality of care and support their needs.
- Used approved crisis intervention techniques in emergency situations.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Tracked and reported clients' progress through detailed observations and conversations to inform care strategies.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
- Assisted clients with maintaining good personal hygiene.
- Monitored health and well-being of clients and reported significant health changes.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Monitored clients' activity levels and helped prevent sedentary behavior.
Front of House Cashier
City BBQ LLC
Avon, Indiana
09.2024 - 11.2025
- Processed customer transactions with high accuracy during peak hours, enhancing customer satisfaction.
- Managed cash register and handled payments with various payment methods.
- Provided excellent customer service by attending to customer inquiries promptly and professionally.
- Delivered exceptional customer service by promptly addressing inquiries and resolving concerns, fostering a positive dining experience.
- Monitored customer traffic flow to maintain swift checkout lines, minimizing wait times for customers.
- Demonstrated strong problem solving skills when dealing with customer issues or complaints.
- Ensured compliance with all safety regulations in the workplace.
- Collaborated with kitchen staff to ensure timely order fulfillment for customers.
- Inspected merchandise prior to ringing up sales for any damages or discrepancies.
- Maintained up-to-date knowledge of promotional offers in order to provide customers with accurate information.
- Answered phone calls to assist customers with questions and orders.
- Worked collaboratively with co-workers to meet team goals.
- Cultivated positive relationships with team members to enhance collaboration.
Education
Associate of Applied Science - Bioengineering
Ivy Tech Community College of Indiana
Indianapolis, IN08-2027
High School Diploma -
Acheive Virtual Academy
5248 W Raymond St, Indianapolis, IN 4624106-2024
Skills
- Medication administration
- First aid and safety
- Safety compliance
- Safety requirements
- HIPAA compliance
- Quality program protocols
- Charting and documentation
- Records management
- Client safety
- Support planning
- Data management
- Customer service
- Team collaboration
- Problem-solving
- De-escalation strategies
- Conflict resolution
- Emotional support
- Empathy and patience
- Compassionate care
- Active listening
- Bioengineering principles
- Active listening
Certification
- Heartsaver First Aid CPR AED - Issued by American Heart Association
- Home & Community Support Professional Certificate - Family and Social Services Administration
- OSHA 10-Hour General Industry Course - Career Safe Certificate of Completion
- White Belt Certification - Ivy Tech Community College
- Certificate in Biopharmaceutical Manufacturing - Ivy Tech Community College
Timeline
Supported Living Direct Support Professional
The Arc of Greater Boone County
04.2025 - Current
Front of House Cashier
City BBQ LLC
09.2024 - 11.2025
Associate of Applied Science - Bioengineering
Ivy Tech Community College of Indiana
High School Diploma -
Acheive Virtual Academy