DESTINY LEAL
FORT LAUDERDALE,FL
Summary
Reliable team lead demonstrating high level of ownership and initiative. Possessing exceptional work ethic. Offering skill for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
7
7
years of professional experience
Work History
Cash Application Specialist
POLARIS PHARMACY
FORT LAUDERDALE, FL
06.2023 - Current
- Assisted in preparing daily bank deposits of all incoming payments.
- Worked closely with Accounts Receivable team to ensure timely resolution of any issues or discrepancies related to cash application process.
- Ensured accuracy of payments received by researching remittance information from customers' documents.
- Analyzed aged trial balances to identify unapplied credits and payments that require further investigation or research.
- Reviewed and applied customer payments to accounts using Lockbox, ACH, checks and wire transfers.
- Processed credit card payments utilizing the appropriate payment processor.
CSC/VA HYBRID
Banfield Animal Hospital
PLANTATION, FL
02.2023 - Current
- · Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
- Restrain animals of various sizes and temperaments
- Handling and soothing animals during examinations, treatments, and vaccinations
- Recording relevant information about animals, including weight and types of medication given
- Advising owners of pets about caring for their animals at home
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Retention Specialist
DIRECTV
Sunrise, FL
02.2022 - Current
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Analyzed customer feedback and developed new techniques to ensure customer retention.
- Received information regarding identified problems and devised responses to satisfy concerns.
- Compiled all calls and interactions into computer data system.
- Resolved customer service or billing issues by exchanging merchandise, refunding money or adjusting bills.
Production Manager
Atlas Embroidery
Fort Lauderdale, FL
06.2021 - 02.2022
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions
- Established and updated production schedules to meet changing demands.
- Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Reviewed key performance indicators daily and made necessary adjustments to increase production.
- Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
- Provided order tracking information and resolved issues when needed.
- Processed and documented transactions in company database.
- Answered customer account inquiries and provided resolution.
Sales Associate
AT&T Wireless
Boca Raton, FL
12.2019 - 07.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Surpassed daily sales goals 110% by cross-selling cellular,cable,internet and promoting additional products.
BDC Manager
INFINITI OF COCONUT CREEK
Coconut Creek, FL
08.2017 - 12.2019
- Developed proficiency with features of BDC CRM software to input and track communications.
- Acquired complete knowledge of product information related to makes and models of dealership inventory to mentor customer service department effectively.
- Hired and trained staff members, oversaw department teams and delegated assignments to employees according to skill sets.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Maintained professional network of potential clients and business opportunities.
Education
Associate of Science - Physical Therapy Assistance
Broward College
Fort Lauderdale, FL05-2027
High School Diploma -
MONARCH HIGH SCHOOL
Coconut Creek, FL06.2016
Skills
- Strategic execution
- Customer- and service-oriented
- Verbal/written communication
- Team player mentality
- Office Management
- Scheduling
- Data Entry
- Positive and professional
Languages
English
Professional
Spanish
Professional
REFERENCES
- JACELYN MEDRANO (BANFIELD LEAD MANAGER) 786-269-6258
- JULIE PESSOA (FORMER CO WORKER) 786-395-1913
- AGUSTIN ROCCAZZELLA (POLARIS MANAGER) 786-439-8830
- TIFFANY SASTRE (BANFIELD LEAD DOCTOR) 787-312-6838
Timeline
Cash Application Specialist
POLARIS PHARMACY
06.2023 - Current
CSC/VA HYBRID
Banfield Animal Hospital
02.2023 - Current
Retention Specialist
DIRECTV
02.2022 - Current
Production Manager
Atlas Embroidery
06.2021 - 02.2022
Sales Associate
AT&T Wireless
12.2019 - 07.2021
BDC Manager
INFINITI OF COCONUT CREEK
08.2017 - 12.2019
Associate of Science - Physical Therapy Assistance
Broward College
High School Diploma -
MONARCH HIGH SCHOOL