Destiny Leal
Pomona,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Activity Director
Macadamia Withholding
06.2021 - Current
- Developed monthly life enrichment calendar and published electronically and in print.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
- Partnered across departments to run smooth, professional events and activities.
- Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
- Completed resident evaluations for discharge to provide reports on mobility limitations to smooth care transition and promote continued resident activity.
- Maintained activity records and reports to evaluate program success and identify areas for improvement.
Assistant Manager
Kentucky Fried Chicken
06.2007 - 06.2021
- Monitored security to protect employees, customers and property.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Valley High School
Hacienda Heights, CA08.2009
Skills
Coaching and Mentoring
Staff Training
Attention to Detail
Organizational Skills
Certification
- Certified Activity Director - 2021-2023
Languages
Spanish
Limited Working
Timeline
Activity Director
Macadamia Withholding
06.2021 - Current
Assistant Manager
Kentucky Fried Chicken
06.2007 - 06.2021
High School Diploma -
Valley High School
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