Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Ledesma

Murrieta

Summary

Hardworking office clerk accustomed to fast-paced business and call center environments. Quickly and effectively understands documents, and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in healthcare and distribution standards and best practices./ppTimely and effective allocation of resources and calendars. Increased office organization by developing filing system and customer database protocols. Reduced financial discrepancies by accurately managing accounting documentation in Quickbooks while maintaining case costs and billing processes. Updated employee paperwork and records./p

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Cricket Wireless
  • Company Overview: Cricket Wireless, Moreno Valley
  • Assisted customers by checking system to find merchandise at other locations, arranging for shipments and delivery
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Interviewed customers regarding electronic issues with their devices and reported feedback to manager team
  • Fielded customer complaints and queries, fast-tracking them for problem resolution
  • Reviewed account and service histories to identify trends and issues
  • Escalated customer concerns, store issues and inventory requirements to supervisors
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge
  • Educated customers on special pricing opportunities and company offerings.

Medical Business office

Medical Business office
08.2023 - Current
  • Company Overview: Medical Business Officd , Murrieta , Ca
  • Utilized knowledge of medical billing systems to accurately process payments from patients.
  • Exhibited excellent problem-solving abilities by resolving discrepancies between patient charts and medical billing codes.
  • Managed medical billing processes, ensuring accuracy and timeliness of payments.
  • Streamlined data entry processes to improve efficiency and minimize processing time.
  • Performed data entry and auditing of financial statements accurately and efficiently.
  • Utilized EMR System to process data entry for therapy notes from therapy department
  • Utilized EMR System to process payments from insurances and patients
  • Received incoming calls from patients about statements/payments
  • Received called from patients to make a payments over the phone and posted it.

Problem Solver

NFI Industries
09.2020 - Current
  • Company Overview: NFI Industries, Perris
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
  • Coordinated shipping and receiving schedules with production to assist in traffic control on docks
  • Demonstrated great teamwork skills with staff members involved in production and transport
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers
  • Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.

Outbound assistant

Arrowhead workers comp
08.2021 - 08.2023
  • Company Overview: Arrowhead workers comp , Redlands , Ca
  • Answered incoming calls promptly and professionally, providing assistance or forwarding calls to appropriate personnel.
  • Edited and proofread manuscripts, articles, reports, and other documents to ensure accuracy of grammar, spelling, punctuation, syntax, and formatting.
  • Created and maintained databases of names, addresses, phone numbers and other relevant contact information for employee use.
  • Assisted with patients charts and filed patients paperwork into EMR System.

Data support clerk

LLUMC
03.2021 - 08.2021
  • Company Overview: LLUMC, San Bernardino, US
  • Entered data into EMR system, printed, scanned, swept, and indexed documents into EPIC/Onbase systems
  • Completed all ROI requests, assisted with correspondence from all hospitals, medical records, and processing checks
  • Ran credit card payments using trust commerce, utilized reports from change Healthcare to update patient demographic information within EMR.

Education

High school Diploma - undefined

CBK Val Verde
Perris, CA

Skills

  • Cross Functional collaboration
  • Technologically savvy quality control store maintenance
  • Clerical support data evaluation
  • Inbound and outbound calling

Timeline

Medical Business office

Medical Business office
08.2023 - Current

Outbound assistant

Arrowhead workers comp
08.2021 - 08.2023

Data support clerk

LLUMC
03.2021 - 08.2021

Problem Solver

NFI Industries
09.2020 - Current

Retail Sales Associate

Cricket Wireless

High school Diploma - undefined

CBK Val Verde

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Destiny Ledesma