Destiny Lewis
Dawson,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Work From Home Customer Service Agent
Alorica
11.2021 - 09.2022
- Answered inbound customer calls and responded to inquiries.
- Listened to client concerns and asked questions to better understand needs.
- Documented customer information and activity in customer database.
- Responded to billing questions by researching information.
- Processed customer payments by entering credit card information in system.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Customer Service Associate
Walmart
06.2018 - 11.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Customer Service Cashier
Family Dollar
05.2017 - 06.2018
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Education
High School Diploma -
Terrell Middle High School
Dawson GA05.2017
Skills
- Company policies
- Product knowledge
- Payment plan setup
- Inbound calls
- Customer Service
- Call center experience
Timeline
Work From Home Customer Service Agent
Alorica
11.2021 - 09.2022
Customer Service Associate
Walmart
06.2018 - 11.2020
Customer Service Cashier
Family Dollar
05.2017 - 06.2018
High School Diploma -
Terrell Middle High School