Destiny Lockette
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Footlocker Retail
02.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Reviewed sales and gross profit report to assess company efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cashier
Culver's Restaurant
01.2018 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Counter Server
Waldo Cooney's Pizza
10.2016 - 01.2018
- Managed multiple tasks in high-volume environment.
- Greeted all guests upon arrival and offered immediate assistance.
- Processed cash, debit and credit card payments using POS.
- Provided information regarding promotions and menu items.
Education
No Degree - Biology
Tennessee State University
Nashville, TN12.2025
High School Diploma -
Gwendolyn Brooks College Prep
Chicago, IL06.2018
Skills
- Employee Scheduling
- Recruiting and Interviewing
- Task Delegation
- Money Handling
- Orientation and Training
- Customer Relations
- Retail Operations Management
- Team Motivation
- POS Systems
- Cash Handling and Management
- Time Management Skills
- Customer Service
- Complex Problem-Solving
- Team Building
- Organization
- Quick Learner
Timeline
Assistant Manager
Footlocker Retail
02.2019 - Current
Cashier
Culver's Restaurant
01.2018 - 08.2019
Counter Server
Waldo Cooney's Pizza
10.2016 - 01.2018
No Degree - Biology
Tennessee State University
High School Diploma -
Gwendolyn Brooks College Prep