Destiny Lomax
San Antonio,TX
Summary
Seasoned Hotel Front Desk Supervisor with a proven track record at Homewood Suites San Antonio Riverwalk, adept in enhancing customer relations and staff performance. Excelled in multitasking and problem-solving, significantly improving front desk efficiency. Skilled in cash handling and fostering strong interpersonal relationships, ensuring guest satisfaction and operational excellence.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Supervisor
Hamton Suites
San Antonio, Texas
10.2024 - Current
- Coached staff on strategies to enhance performance and improve customer relations.
- Implemented best practices to maximize efficiency at the front desk area.
- Participated in budget planning activities related to front desk operations.
- Built and maintained productive relationships with employees.
- Handled cash registers and balanced daily receipts.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Delegated work to staff, setting priorities and goals.
- Responded to inquiries and room requests made online, by phone, and via email.
- Answered telephone inquiries from customers in a timely manner.
Lead Front Desk Agent
Homewood Suites San Antonio Riverwalk
San Antonio, Texas
08.2019 - Current
- Responsible for handling front office reception and administration duties, including greeting guest and offering them all benefits that apply to their member status
- Answering multiple phone lines, handling hotel inquiries, also sorting and distributing mail to guests and specified department
- Register and process guests to their assigned rooms
- Accommodate guest requests
- Communicating with hotel staff on the status of guest rooms and amenities
- Up-selling guest rooms and promoting hotel services
- Handling cash, Valet payments, and dispatch valet to retrieve guest vehicles in a timely fashion
- Maintain a clean and neat front desk station
Lead Front Desk Agent
Four Points Sheraton by Marriott
05.2017 - 08.2019
- Company Overview: As an airport property our cliental dealt mostly with airliners and distressed passengers whose flights were cancelled or delayed from multiple airlines
- Making sure my guests were greeted with a smile and ensuring the check in process was easy with no complications
- Dispatched the 24 - hour shuttle as needed for guests and Airline Crews
- Communicating with hotel staff on the status of guest rooms and amenities
- Up-selling guest rooms and promoting hotel services
- Handling cash, CLC payments, Hotel Gift Cards purchased and redeemed
- Maintain a clean and neat front desk station
- As an airport property our cliental dealt mostly with airliners and distressed passengers whose flights were cancelled or delayed from multiple airlines
Computer Tech
Alleghney Community College
08.1999 - 01.2001
- Company Overview: College Program through Job Corps in Pittsburgh, Pa
- Very good opportunity for me to appropriate more education
- College Program through Job Corps in Pittsburgh, Pa
- Very good opportunity for me to appropriate more education
Education
COMPUTER TECH -
ALLEGHNEY COMMUNITY COLLEGE
Pittsburgh, Pa08.2001
HIGH SCHOOL DIPLOMA -
HEALY MURPHY HIGH SCHOOL
01.1997
Skills
- Ability to stay calm under pressure
- Organized and detail-oriented
- Effective written and verbal communication
- Customer service
- Strong interpersonal skills
- Problem-solving skills
- Staff training and development
- Property management systems
- Cash handling expertise
- Patience and tolerance
- Multitasking
- Proactive Self-Starter
- Verbal and written communication
- Problem-solving
- Food and beverage knowledge
References
- Jon Giamattei, Front Desk Manager, Four Points Philadelphia Airport by Marriott, known 5 years, JonGiamattei@fourpointsphiladelphiaairport.com, 215-492-0400
- Dedrie Peacock, Front Desk Manager, Residence Inn Cherry Hill, known 2 years, 215-431-4106
- Victor Ramirez, Assistant General Manager, Homewood Suites by Hilton Riverwalk, known 10 years, Victor.ramirez@hilton.com, 210-445-8390
Certification
- Food and Beverage
- TABC
Timeline
Hotel Front Desk Supervisor
Hamton Suites
10.2024 - Current
Lead Front Desk Agent
Homewood Suites San Antonio Riverwalk
08.2019 - Current
Lead Front Desk Agent
Four Points Sheraton by Marriott
05.2017 - 08.2019
Computer Tech
Alleghney Community College
08.1999 - 01.2001
COMPUTER TECH -
ALLEGHNEY COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
HEALY MURPHY HIGH SCHOOL
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