Destiny Long
Customer Service Presentative
Pearland
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
2021
2021
years of post-secondary education
Work History
3rd Grade Teacher
Baker Ripley Charter School
06.2022 - Current
- Provide individualized instruction to aid student understanding and address learning obstacles, tailoring approaches to students' unique strengths and challenges
- Communicate effectively with parents and administration regarding student progress and areas for improvement, fostering collaborative strategies to enhance academic outcomes
- Prepare, evaluate, and grade educational materials and assessments, using results to identify skill gaps and inform goal-setting for student achievement
- Develop and implement effective classroom management and discipline strategies, contributing to a positive and focused learning environment
Security Officer
Iidon Security Associates
09.2019 - 01.2021
- Maintained a secure environment through diligent patrol, surveillance monitoring, and inspection of security systems, ensuring the safety of personnel and property
- Assisted in the development and refinement of employee benefits programs by conducting thorough research and analysis of industry trends and existing compensation structures
- Implemented and refined a comprehensive job evaluation system, contributing to the creation of a detailed job description library and the establishment of competitive salary and bonus structures
Customer Service Representative
Alight Solutions, AON Hewitt
09.2016 - 06.2017
- Enhanced customer satisfaction by cultivating strong relationships and consistently surpassing service benchmarks
- Maintained up-to-date knowledge of inventory, facilitated successful order completion, and addressed product discrepancies in collaboration with sales colleagues
- Supported promotional sales strategies through meticulous database management and fostered cross-functional teamwork to achieve organizational goals
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Arts - Communication
Texas Southern University
Houston, TXSkills
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Time management
Complaint resolution
Classroom instruction
Curriculum implementation
Group instruction
Motivating students
Site security
Data security practices
Timeline
3rd Grade Teacher
Baker Ripley Charter School
06.2022 - Current
Security Officer
Iidon Security Associates
09.2019 - 01.2021
Customer Service Representative
Alight Solutions, AON Hewitt
09.2016 - 06.2017
Bachelor of Arts - Communication
Texas Southern University
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