Destiny Lopez
Jennings,LA
Summary
Dynamic Patient Access Representative with a proven track record at Our Lady of Lourdes Regional Medical Center, enhancing patient satisfaction through empathetic communication and effective problem-solving. Skilled in insurance verification and patient registration, I consistently improved operational efficiency and fostered strong relationships, ensuring seamless access to care and support for patients.
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Our Lady of Lourdes Regional Medical Center
03.2023 - Current
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Strengthened relationships with insurance providers, facilitating swift resolution of coverage queries.
- Improved operational efficiency, organizing patient documentation and streamlining access to information.
- Optimized resource allocation by effectively managing patient flow and scheduling.
- Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
Patient Access Representative
Ochsner Acadia General
06.2022 - 04.2023
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
Patient Access Representative
Lake Charles Memorial Health System
06.2021 - 03.2022
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Education
High School Diploma -
Lake Arthur High School
Lake Arthur, LA05-2021
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Strong empathy
Timeline
Patient Access Representative
Our Lady of Lourdes Regional Medical Center
03.2023 - Current
Patient Access Representative
Ochsner Acadia General
06.2022 - 04.2023
Patient Access Representative
Lake Charles Memorial Health System
06.2021 - 03.2022
High School Diploma -
Lake Arthur High School
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