Destiny Lucas
Nitro,WV
Summary
Capable mental health professional bringing demonstrated expertise in mental health promotion and competencies in maintaining high-quality, comprehensive patient care. Respectful of patients' integrity, rights and personal information. Skilled at completing tasks necessary for successful therapy and optimum patient care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Controlled Substance Inspector
VHA
06.2025 - Current
- Conducted thorough inspections to ensure compliance with safety regulations and quality standards.
- Identified and reported discrepancies in products, facilitating prompt corrective actions.
- Implemented inspection protocols that improved accuracy and consistency across workflows.
- Trained junior inspectors on best practices for effective quality control processes.
- Analyzed inspection data to identify trends, driving continuous improvement initiatives.
- Developed detailed inspection reports to communicate findings and recommendations to management.
Telehealth Clinical Technician
US Department of Veterans Affairs
01.2024 - Current
- This includes developing and delivering virtual and digital technologies which help
- Veterans communicate synchronously and asynchronously with their health care teams and coordinate, track and manage their health care
- Taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures
- Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations
- Receiving and scheduling requests for simple and complex intra-facility, and inter-facility telehealth appointments using an electronic resource-based scheduling system
- Communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care
- Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care
- Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations
- Ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans
- Maintaining regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues
- Arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies
- Work Schedule: 7:30am-4:00pm, Monday-Friday
- Ability to read, interpret, and apply complex written instructions
Case Manager
Synergy Healthcare
09.2021 - Current
- Complete mental health evaluation.
- Follow up every 90 days for re-assessments.
- Refer clients out.
- Manage resources.
- File
- Addiction counseling
- Notes
- Policy and procedure
- Kepro reviews
- Audit preparation
- Grant review
- SharePoint
Transitional Care Manager
Prestera Center for Mental Health
08.2023 - 03.2024
- Provides support through assisting residential and hospital staff in coordinating a variety of discharge services for consumers who are discharged from their care to community-based care to assure they are linked up with medical, behavioral, and related social services and supports they need in order to promote a healthier, stable lifestyle.
- Engages and communicates effectively with consumers and families, physicians, health care providers, and team members.
- Schedules appointments and assures all parties have relevant consents and information needed.
- Arranges and provides transportation for consumers as needed.
- Completes initial needs assessment to identify needs/goals of the consumer.
- Completes crisis safety plans with consumers.
- Makes contact with all referrals assigned within 24 hours and documents activity per policy.
- Provides outreach in the community served to promote community engagement services.
- Educates and models healthy basic living and personal care tasks/behaviors for consumers.
- Attends service/treatment team meetings of Prestera consumers to address aftercare/discharge planning needs.
- Facilitates internal referrals to Prestera programs.
- Works with the consumers social work team(s) to facilitate seamless bridge at discharge.
- Provides after hours availability to meet individual consumer needs.
- Participates in staffing meetings and submits requested reports to supervisor.
- Attends all center meetings/trainings as assigned.
- Writes professional, quality reports and correspondence. Completes documentation per policy.
- Maintains and communicates set office hours for ease of access and consultation.
- Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports.
- Utilizes technology provided in order to perform job efficiently and effectively.
Substance Abuse Prevention Coordinator
Dynamic Systems Technology, Inc. (DysTech)
01.2023 - 03.2024
- Brief units on substance abuse
- Case management
- Public speaking
- ASAP packets
- PowerPoint
- Clinical small groups
- Manage resources
- Military policy
- Sharepoint
- Military counseling
Intern
United Way
08.2020 - 03.2021
- Assist with Grants Unit operation
- Documentation
- Updating files and templates
- Volunteer management
- Fundraising and grant writing
- Community engagement
- Data entry, reporting, direct service and advocacy.
Education
Clinical Mental Health Counseling -
Marshall University
Public Health - undefined
West Virginia State University
Institute, WV11.2020
Skills
- Proficient in customer service
- Collaborative teamwork experience
- Billing
- Data Entry
- Microsoft Office
- Microsoft Word
- Time Management
- Inventory
- Case Management
- Crisis Intervention
- Data Collection
- Addiction Counseling
- Intake Experience
- Behavioral Health
- Individual / Group Counseling
- Crisis Management
- Motivational Interviewing
- Time management
- Policy Development
- Treatment Planning
- Client Support
- MS Word
- Group Therapy
- Training and mentoring
- Inspection reporting
- Visual inspections
- Quality control
Certification
- CPR
- HIPPA Compliance
- PMDB
- Cybersecurity Awareness
- Heartcode BLS
Languages
English
Timeline
Controlled Substance Inspector
VHA
06.2025 - Current
Telehealth Clinical Technician
US Department of Veterans Affairs
01.2024 - Current
Transitional Care Manager
Prestera Center for Mental Health
08.2023 - 03.2024
Substance Abuse Prevention Coordinator
Dynamic Systems Technology, Inc. (DysTech)
01.2023 - 03.2024
Case Manager
Synergy Healthcare
09.2021 - Current
Intern
United Way
08.2020 - 03.2021
Public Health - undefined
West Virginia State University
Clinical Mental Health Counseling -
Marshall University
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