Destiny Lux
West Allis
Summary
Adaptable employee with stellar Management history, motivational approach and upbeat nature. Skilled in training employees and using organized approaches to handle daily planning, scheduling and customer service requirements.
Accomplished Assistant Manager with six years of experience consistently rising through ranks. Well-versed in sales, personnel management, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Encouraging manager/employee and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Patient Transporter
Froedtert Hospital
05.2022 - Current
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Maintained confidentiality of patient data and condition to safeguard health information.
Assistant Manager
Tillys
08.2018 - 05.2022
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Submitted reports to senior management to aid in business decision-making and planning.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached team on effective upselling and cross-selling methods.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Advanced to keyholder and assistant manager-in-charge in manager's absence.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Interviewed, hired and trained numerous associates and equipped to comply with company policies and procedures.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Key Holder
Dry Goods
09.2015 - 08.2018
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Handled administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Educated customers on promotions to enhance sales.
- Trained team members in successful strategies to meet operational and sales targets.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Answered questions about store policies and concerns to support positive customer experiences.
After School Care Leader
Wauwatosa Recreation Department
09.2015 - 01.2016
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Monitored entrances and exits to maintain safety and organized environments.
- Managed safety and security of all children under care.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
Food Service / Cashier
Zoup
06.2015 - 09.2015
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Monitored food preparation, production and plating for quality control.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Education
University of Wisconsin Milwaukee
Milwaukee Bachelor of Science - Registered Nursing
Milwaukee Area Technical College
Milwaukee, WI01-2026
Certification - Nursing Assistant
Milwaukee Area Technical College
Milwaukee, WI11-2024
Wauwatosa East High School
Wauwatosa, WI06.2016
Skills
- Training
- Employee scheduling
- Staff Management
- Basic Life support trained
- Business Development
- Bedside manner
- Recruiting and Interviewing
- Patient transporting
- Patient Safety
Additional Information
- Volunteered at children’s hospital of Wisconsin for around one year.
- Captain of my highschool dance team for two years .
- In highschool I was Part of the student athlete advisory committee.
- Attending school staring in January to be a radiology technician.
- Received Dispatch training in patient transport.
- Received an award of excellence from the director and management in transport for outstanding teamwork, remarkable professionalism and exceptional service.
Timeline
Patient Transporter
Froedtert Hospital
05.2022 - Current
Assistant Manager
Tillys
08.2018 - 05.2022
Key Holder
Dry Goods
09.2015 - 08.2018
After School Care Leader
Wauwatosa Recreation Department
09.2015 - 01.2016
Food Service / Cashier
Zoup
06.2015 - 09.2015
University of Wisconsin Milwaukee
Bachelor of Science - Registered Nursing
Milwaukee Area Technical College
Certification - Nursing Assistant
Milwaukee Area Technical College
Wauwatosa East High School
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