Destiny Macedo

• Assisted 50+ customers a day with checkout

• Issued receipts, refunds, credits or change due to customers.
• Stocked shelves with merchandise when needed.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.
• Helped customers find specific products, answered questions and offered product advice.
• Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
• Established weekly and monthly goals for sales staff to achieve desired results.
• Coordinated stock replenishment processes as needed based on sales trends.
• Connected with customers to provide assistance and collect feedback to optimize operations.
• Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
• Mentored employees in management of complicated sales, complex issues and difficult customers.
• Trained and mentored associates to teach daily tasks and procedures.
• Verified shipping documents for accuracy.
• Received and distributed incoming packages to designated departments or personnel.
• Packaged goods in appropriate containers for shipment.
• Ensured that all orders were filled accurately with the correct item numbers and quantities requested by the customer.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Developed strong relationships with customers by providing personalized assistance and support.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.