Destiny Mandeville
Abilene,TX
Summary
Hi ! Thank you for taking the time to consider me for employment. I am a hard working, fast learner who is ready to be apart of your team! I take pride in maintaining and promoting a clean and positive work environment and a memorable experience for the guests! I would love to answer any questions you may have, please do not hesitate to reach out via call, text, or email. Thank you again, and I look forward to hear from you!
Overview
6
6
years of professional experience
1
1
Certification
Work History
FOOD AND BEVERAGE MANAGER
Thompson Golf Group - Live Oak Golf Club
04.2024 - 05.2025
- Oversaw daily operations, boosting efficiency and customer satisfaction.
- Implemented cost-saving measures, reducing expenses and enhancing profitability.
- Resolved customer complaints swiftly, enhancing guest experience and loyalty.
- Maintained and exceeded all health code standards and regulations.
- Implemented and successfully maintained TABC law.
- Regularly inventoried and ordered products from various vendors.
- Produced weekly schedules to fulfill 3-5 shifts a day.
- Processed payroll biweekly for the Food and Beverage Department.
- Cooked, served, bartered, and fulfilled beverage cart in position 3-4 shifts a week.
- Distributed tips and managed department deposits.
- Performed interviews, vetting new applicants.
- Led a team in optimizing menu offerings, resulting in a noticeable increase in customer satisfaction and repeat patronage.
- Coordinated with kitchen staff to streamline service processes, enhancing order accuracy and reducing wait times significantly.
- Trained and mentored staff on customer service best practices, fostering a positive team environment and improving service quality.
- Analyzed sales data to identify trends, enabling targeted promotions that led to marked gains in revenue during peak seasons.
- Streamlined inventory processes, reducing waste and ensuring consistent availability of high-demand items, ultimately improving customer satisfaction.
SNACK BAR ATTENDANT/BEVERAGE CART SERVER
Diamondback Golf Club
11.2023 - 04.2024
- Operated POS system to facilitate cash and credit transactions and refunds.
- Enhanced customer satisfaction by providing timely and efficient beverage service to golf course patrons.
- Maximized customer engagement by offering friendly and approachable service, making each interaction memorable.
- Assisted in training new Beverage Cart Servers, sharing best practices for efficient service and sales success.
- Maintained a clean and organized beverage cart, demonstrating professionalism and attention to detail.
- Developed rapport with regular customers, fostering a positive atmosphere that encouraged repeat business.
- Supported other departments when needed, exemplifying adaptability and a team-oriented mindset within the organization.
- Ensured inventory accuracy through diligent tracking of beverage cart stock levels and restocking as needed.
- Collaborated with team members to ensure seamless operations on busy days, contributing to overall productivity.
- Trained new employees on proper food handling techniques and customer service best practices, contributing to improved team performance.
- Streamlined snack bar operations for increased efficiency and reduced waste.
- Managed inventory levels, minimizing stock shortages and reducing waste.
- Promoted special offers to increase sales while maximizing customer value.
- Balanced multiple responsibilities simultaneously while maintaining excellent attention-to-detail in all aspects of the Snack Bar Attendant role and the Beverage Cart Attendant server role.
- Maintained cleanliness and organization of snack bar area, adhering to health and safety standards.
- Operated snack bar equipment efficiently, ensuring consistent quality of food and beverage offerings.
CORRECTIONAL OFFICER IV
Texas Department of Criminal Justice, TDCJ
09.2021 - 10.2023
- Supervise offender’s activities, ensuring safety and compliance with regulations.
- Resolved conflicts among offenders maintaining a secure environment.
- Conducted routine inspections, identifying and addressing potential risks.
- Provided vigilant supervision to offenders, fostering a safe environment and promoting rehabilitation efforts.
- Implemented security protocols that significantly reduced incident reports, enhancing overall safety within the facility.
- Monitored offender behavior and conducted thorough assessments, leading to tailored intervention strategies that improved compliance.
- Trained new officers, fostering teamwork and enhancing overall operational efficiency within the correctional facility.
- Conducted thorough inspections to identify potential risks, ensuring compliance with safety regulations and maintaining a secure environment.
- Conducted comprehensive inspections and assessments, swiftly identifying potential hazards and implementing corrective measures to uphold facility safety.
- Provided vigilant supervision to offenders during their hospitalization.
- Ensured all security measures were followed without error in all areas of the facility (Administrative Segregation, General Population, Medical, and visitation).
DIRECTOR OF MARKETING AND ADMISSIONS
Brightpointe at Lytle Lake
09.2020 - 08.2021
- Spearheaded marketing campaigns that boosted admission inquiries, resulting in a noticeable increase in enrollment.
- Fostered partnerships with local organizations to create community events, strengthening company presence and attracting new residents.
- Cultivated a positive team environment, encouraging collaboration and creativity among staff and partners to achieve marketing goals.
- Implemented targeted social media strategies, elevating engagement rates and generating meaningful interest in the admission process.
- Orchestrated community outreach initiatives, enhancing company visibility and fostering relationships with local organizations.
- Evaluated marketing metrics to refine campaigns, ensuring targeted messaging that resonated with prospective residents.
- Upheld meaningful relationships with residents and their families to help promote resident retention and satisfaction.
DATA ENTRY RECEPTIONIST
Big Country Laser Center
09.2019 - 09.2020
- Provided exceptional customer service, addressing patient inquiries and concerns, which fostered a welcoming environment.
- Maintained organized patient records and appointment schedules, enabling seamless operations and reducing administrative errors.
- Streamlined data entry procedures by implementing best practices, resulting in noticeable gains in processing speed and accuracy.
- Coordinated with medical staff to ensure timely communication of patient information, enhancing overall team efficiency.
- Evaluated data entry workflows, identifying inefficiencies that led to streamlined processes and greater accuracy.
- Partnered with healthcare providers to relay critical patient information promptly, bolstering team communication and care delivery.
- Prepared for company marketing events, enhancing company visibility and fostering relationships with competitive organizations and clients.
Education
BA Psychology
American Public University System
Health Sciences - Surgical Technology Program
Cisco College
Abilene, TX08-2026
Skills
- Reliable and punctual team worker
- Effective communication
- Engaging personality
- Food handling
- Cash handling
- Point of sale (POS) system operation
- Interpersonal skills development
- Skilled upseller
- Stress management techniques
- Hospitality and accommodation
- Excellent multi-tasker
- Positive attitude
- Customer service
- Problem-solving
- Cleaning and organization
- Attention to detail
- Listening skills
- Multitasking and organization
- Critical thinking
- Detail-oriented
Certification
- TABC expires November 2027
- Texas Food Manager Certification expires 2029
Timeline
FOOD AND BEVERAGE MANAGER
Thompson Golf Group - Live Oak Golf Club
04.2024 - 05.2025
SNACK BAR ATTENDANT/BEVERAGE CART SERVER
Diamondback Golf Club
11.2023 - 04.2024
CORRECTIONAL OFFICER IV
Texas Department of Criminal Justice, TDCJ
09.2021 - 10.2023
DIRECTOR OF MARKETING AND ADMISSIONS
Brightpointe at Lytle Lake
09.2020 - 08.2021
DATA ENTRY RECEPTIONIST
Big Country Laser Center
09.2019 - 09.2020
BA Psychology
American Public University System
Health Sciences - Surgical Technology Program
Cisco College