Destiny Manning
Los Angeles,California
Summary
Positive and upbeat Front desk agent successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills
Reliable and enthusiastic with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments. Polite and accommodating bringing in 2+ years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.
Overview
9
9
years of professional experience
Work History
Hotel Front Desk Clerk
Hollywood Celebrity Hotel
Los Angeles, CA
12.2021 - Current
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
Cahier
Ralphs Grocery Store
Los Angeles, CA
01.2020 - 12.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
Service Deli Assistant Manger
Ralphs Grocery Store
Los Angeles, CA
01.2019 - 12.2019
- Replenished merchandise in display cases as needed.
- Followed food safety procedures when handling, storing and preparing food items.
- Inventoried stock regularly to ensure accurate ordering levels were maintained.
- Performed opening and closing duties such as restocking supplies, cleaning work areas and checking expiration dates on products.
- Rotated stock according to first-in-first-out guidelines for freshness purposes.
- Adhered to company policies and procedures regarding safety, sanitation and security measures.
Service Deli Clerk
Ralphs Grocery Store
Los Angeles, CA
12.2014 - 12.2018
- Cleaned work area, equipment and utensils to maintain a safe and sanitary environment.
- Greeted customers in a friendly manner and provided excellent customer service.
- Adhered to all safety guidelines while handling knives, slicers and other kitchen equipment.
- Maintained accurate records of inventory levels and restocked as necessary.
- Assisted customers with product selection by providing information on various options available.
- Weighed, priced, wrapped and labeled prepared foods for sale in the store's deli department.
Education
Some College (No Degree) - Psychology/ Child Development
Los Angeles Community College
Los Angeles, CASkills
- Guest Relations
- Multi-Line Phone Systems
- Greeting Guests
- Customer Service
- Reservations
- Guest Reception
- Payment Handling
- Reservation Processing
- Professional Appearance
- Payment Collection
- Payment Processing
- Detail Oriented
- Guest Check-In and Check-Out
- Multitasking
Timeline
Hotel Front Desk Clerk
Hollywood Celebrity Hotel
12.2021 - Current
Cahier
Ralphs Grocery Store
01.2020 - 12.2021
Service Deli Assistant Manger
Ralphs Grocery Store
01.2019 - 12.2019
Service Deli Clerk
Ralphs Grocery Store
12.2014 - 12.2018
Some College (No Degree) - Psychology/ Child Development
Los Angeles Community College
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