Destiny Bachman
Alexandria,KY
Summary
Adaptable professional with experience in corrections, casino gaming, and front office service. Strong in customer service, communication, and problem solving, with a consistent record of handling conflict calmly and supporting safe, orderly environments.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Correctional Peace Officer
Kenton County Detention Center
Covington, Kentucky
06.2025 - Current
- Monitored inmate movement and ensured secure custody to maintain safety during daily detention operations.
- Investigated incidents of misconduct among incarcerated individuals to uphold institutional integrity and safety.
- Enforced rules and regulations to ensure compliance with institutional policies.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Observed inmate behavior to deter crime, prevent escape attempts, and mitigate dangerous activities.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Identified potential security threats during daily operations. and quickly defused conflicts.
- Managed intake, transport, and release processes for inmates and detention center visitors.
- Recorded incidents, observations, and inmate activity in official correctional reports.
- Provided first aid during medical emergencies.
- Counseled inmates individually or in groups about personal issues such as addiction or mental health concerns.
Front Office Receptionist
Black Diamond Pest Control
Cincinnati, Ohio
04.2024 - 06.2025
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Greeted visitors and directed clients to appropriate office contacts.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
- Handled emails, voicemails, and daily office communication.
- Managed daily office opening and closing procedures the office on time each day.
- Scheduled appointments for clients and recorded all client data in the system.
- Processed payments and supported front desk paperwork.
- Maintained confidentiality of customer information at all times.
- Performed basic bookkeeping duties such as entering data into spreadsheets or accounting software programs.
Dual Rate Table Games Dealer
Hard Rock Casino
Cincinnati, Ohio
04.2021 - 06.2024
- Dealt a variety of table games such as Blackjack, Roulette, and Baccarat while ensuring accuracy and compliance with all gaming regulations.
- Dealt table games following Hard Rock Casino house rules and gaming regulations.
- Calculated chip payouts and collected losing wagers at gaming tables.
- Ensured compliance with gaming rules by monitoring table game activity for errors and disputes.
- Provided friendly customer service, efficiently taking bets and processing payouts for guests.
- Resolved guest concerns calmly while supporting a professional casino atmosphere.
- Communicated effectively with other staff members, supervisors, customers.
- Utilized problem solving skills when faced with challenging situations.
- Inspected cards and dice for damage or tampering before each game session.
- Reported any suspicious activities to supervisor immediately.
- Created a positive first impression for arriving guests. with enthusiasm to promote fun, memorable and exciting experience.
Education
Associate of Arts - Criminal Justice
Gateway Community And Technical College
Edgewood, KY12-2026
Skills
- Inmate supervision
- Incident documentation
- Report writing
- Crisis management
- Crisis intervention
- Conflict de-escalation
- De-escalation techniques
- Behavioral observation
- Situational assessment
- Incident resolution
- Legal compliance
- Staff management
Accomplishments
- Honor Graduate of Peace Officer Academy
Certification
- Peace Officer
- Certified Nurse Assistant
- Table games, Gaming license
Timeline
Correctional Peace Officer
Kenton County Detention Center
06.2025 - Current
Front Office Receptionist
Black Diamond Pest Control
04.2024 - 06.2025
Dual Rate Table Games Dealer
Hard Rock Casino
04.2021 - 06.2024
Associate of Arts - Criminal Justice
Gateway Community And Technical College