Destiny Martin
Oklahoma City,United States
Summary
Experienced and dedicated professional with a proven track record of success in various roles, including Customer Service Representative, Bank Teller, and Team Member. Demonstrated proficiency in office management, customer relations, and financial transactions. Skilled in Microsoft Word, Excel, and Outlook, with a keen eye for detail and accuracy. Known for excellent communication and interpersonal skills, fostering positive relationships with clients, colleagues, and stakeholders. Successfully managed daily operations, scheduled appointments, and handled invoicing and financial transactions. Highly adaptable and collaborative, with a solid ability to research, analyze information, and make strategic decisions. Recognized for outstanding academic achievements and leadership, including membership in the Phi Theta Kappa Honor Society and receipt of the Carl F. Reherman Endowed Scholarship in Political Science. A dedicated advocate for community service, with experience as a Court Appointed Special Advocate (CASA) volunteer, supporting and advocating for children's best interests in the foster care system. Passionate about delivering exceptional service and positively impacting both professional and volunteer endeavors.
Overview
7
7
years of professional experience
Work History
Customer Service Representative-Marketing Manager
Aire Serv of Greater OKC
11.2019 - Current
- Digital Marketing: Developing and implementing online marketing campaigns, optimizing website content for search engines, managing social media channels, analyzing campaign performance metrics
- Data Analysis: Collecting, cleaning, and analyzing large datasets to extract insights, identify trends, and inform strategic business decisions.
- Content Creation: Produced engaging and relevant content across various platforms to attract and retain target audiences and drive brand awareness and engagement.
- Office Management: Managed daily office operations.
- Proficient in Microsoft Word, Excel, and Outlook: Demonstrated strong computer skills in using essential office software for various tasks.
- Organization and Communications with Technicians: Maintained clear and effective communication with technicians.
- Inputting Equipment Information: Recorded and managed inputting equipment data accurately.
- Customer Relations and Communication: Provided excellent customer service and maintained positive communication with clients.
- Scheduling: Calendar Management: Effectively scheduled appointments and managed calendars for appointments and service calls.
- Managing Invoices and Checks from Technicians: Handled invoicing and managed financial transactions from technicians, ensuring accuracy and timeliness.
Bank Teller
Oklahoma's Credit Union
05.2018 - 08.2019
- Processing Customer Money Transactions: Executed various financial transactions for customers, including deposits, withdrawals, and account inquiries.
- Adhering to Strict Opening and Closing Procedures: Followed procedures to ensure the security and accuracy of the bank's operations during opening and closing hours.
- Balancing Cash Machine and Cash Drawers: Maintained precise balance in cash machines and cash drawers to prevent discrepancies.
- Processing Over 20+ Transactions in an Hour: Demonstrated efficiency by handling a high volume of transactions while maintaining accuracy and professionalism.
- Updating and Doing Reports for the Departments of the Credit Union: Responsible for updating records to support the Credit Union's needs
Team Member
Chick-Fil-A
12.2017 - 05.2018
- Accurately Processing Customers' Orders: Proficiently took and processed customer orders.
- Able to Work in a Fast-Paced Environment: Fast-paced work setting while maintaining composure and efficiency.
- Provided Excellent Customer Service: Delivered exceptional customer service by ensuring a positive dining experience.
- Accurately Able to Input Orders in (POS) System and on iPad: Demonstrated technical proficiency by accurately entering orders into the point-of-sale (POS) system and iPad for efficient order processing.
- Maintained Cash Drawers and Processed Payments: Managed cash drawers and accurately processed customer payments.
Education
Bachlors Degree - Public Administation- Business Marketing/Professional Selling
University of Central Oklahoma
Edmond, OK05.2025
Associates - undefined
Oklahoma City Community College
Oklahoma City, OK12.2022
Skills
- Strategic Planning
- Client Relationship Management
- Financial Reporting
- Adaptability and collaboration
- Proficient in Microsoft word, Excel, Outlook
- Communication and interpersonal skills
- Coordination and communication skills
- Cash Handling
- Inputting equipment information
- Customer Service/ Phone center skills
- Contract Negotiations
- Strong ability to research and analyze information
Accomplishments
During my academic journey, I had the honor of being inducted into the Phi Theta Kappa National Honor Society, where I demonstrated a commitment to academic excellence and community service. My dedication to political science was recognized through the prestigious Carl F. Reherman Endowed Scholarship, an award that highlights my achievements and passion in the field. These accomplishments reflect my commitment to both academic and extracurricular excellence, and they have significantly shaped my professional and personal growth.
Affiliations
Court Appointed Special Advocate. (CASA)
Timeline
Customer Service Representative-Marketing Manager
Aire Serv of Greater OKC
11.2019 - Current
Bank Teller
Oklahoma's Credit Union
05.2018 - 08.2019
Team Member
Chick-Fil-A
12.2017 - 05.2018
Bachlors Degree - Public Administation- Business Marketing/Professional Selling
University of Central Oklahoma
Associates - undefined
Oklahoma City Community College
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