Summary
Overview
Work History
Education
Skills
Timeline
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Destiny Martinez

Houston,TX

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Burger King
Houston, TX
09.2021 - Current
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed strategy to increase sales and drive profits.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Assistant Store Manager

Big City Wings
Houston, TX
12.2020 - 04.2022
  • Assisted in recruiting, hiring and training of team members.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained new employees on proper protocols and customer service standards.
  • Created and maintained safe and secure work environments for employees.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Cashier Team Lead

McDonald's
Hempstead, TX
06.2018 - 09.2019
  • Mentored new team members on sales software system operation.
  • Trained team members on cash register operation and cash handling.
  • Restocked and organized merchandise in front lanes.
  • Monitored areas for security issues and safety hazards.
  • Led cashiers and associates in providing thoughtful customer service.
  • Operated POS cash register and equipment to collect payments.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Tutor

Waller Pregnancy Center
Waller, TX
04.2018 - 10.2018
  • Maintained records of student assessments, tutoring activities and results.
  • Mentored and coached students with focus on developing independence and self-confidence.
  • Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.
  • Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
  • Improved students' written and verbal English skills through personalized learning programs.
  • Taught students study techniques and strategies for succeeding on grammar and composition tests.

Education

No Degree - Teacher Education

Lone Star Community College
Tomball, TX
06.2019

High School Diploma -

Waller High School
Waller, TX
06.2018

Skills

  • Project Management
  • Staff Management
  • Customer Relations
  • Cost Control
  • Staff Supervision
  • Hiring and Staffing
  • Microsoft Office Expertise

Timeline

Assistant Manager

Burger King
09.2021 - Current

Assistant Store Manager

Big City Wings
12.2020 - 04.2022

Cashier Team Lead

McDonald's
06.2018 - 09.2019

Tutor

Waller Pregnancy Center
04.2018 - 10.2018

No Degree - Teacher Education

Lone Star Community College

High School Diploma -

Waller High School

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Destiny Martinez