Destiny Martinez
Houston,TX
Summary
Dedicated Employee with excellent experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Hampton Inn By Hilton
01.2024 - Current
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Cleaning Crew Member
Jazmine Cleaning Services
03.2022 - 01.2024
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures, and spot-cleaning partition walls and doors.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
Cashier Helper
Shave Ice Cabana
08.2020 - 02.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
- Managed lines during peak hours effectively, maintaining order while keeping customers satisfied.
Education
High School Diploma -
Cypress Creek High School
Houston, TX06.2024
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Appointment Scheduling
- Administrative Skills
- Verbal and written communication
- Office Organization
- Reservation Management
- Multilingual Proficiency
- Telephone Etiquette
- Problem-solving skills
- Hospitality services
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Desk Receptionist
Hampton Inn By Hilton
01.2024 - Current
Cleaning Crew Member
Jazmine Cleaning Services
03.2022 - 01.2024
Cashier Helper
Shave Ice Cabana
08.2020 - 02.2021
High School Diploma -
Cypress Creek High School
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